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About ITIL® Service Operation Lifecycle Classroom
This 3-day course immerses participants in the overall concepts, processes, policies and methods associated with the Service Operation module of the ITIL Intermediate Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated ITIL® Service Operations Lifecycle exam. This course is of special interest for ITIL Foundation certified professionals extending their qualifications to ITIL Expert (and later ITIL Master) level for which this qualification is a prerequisite.