ITIL® v3 Service Strategy Lifecycle

This courseware is available in a Virtual Classroom configuration.

This course immerses participants in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers…

Read More

Certificate
Duration 3 Days
Delivery Blended, Classroom, Virtual Classroom
Accreditor EXIN, PEOPLECERT
Languages English, Japanese

Please ensure your accreditation for this product. Find out how to get accredited.

What is included in ITIL® v3 Service Strategy Lifecycle

Course Description

This course immerses participants in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the participant to successfully complete the associated exam.

The course is important for IT professionals working in roles associated with strategic planning, execution and control within a service-based business model. Participants will gain a deeper understanding of the Service Strategy stage of the Service Lifecycle and how activities in this stage may be implemented to enhance the quality of IT service management within an organization. This course is of special interest for ITIL Foundation certified professionals extending their qualifications to ITIL Expert (and later ITIL Master) level for which this qualification is a prerequisite.

Through the blended form of learning, participants benefit from an optimal mix of learning methods that provides them with the most effective way to build their ITIL knowledge with respect to Service Strategy and learn to apply this knowledge in real life. Participants can complete eLearning modules in their own time to build the right level of knowledge, and then participate in interactive classroom or virtual classroom sessions to apply this knowledge in practice.

Course Information

Certification:

Duration: 3 Days

Domain: Service Management

Delivery Method: Blended, Classroom, Virtual Classroom

Accreditor: EXIN, PEOPLECERT

Available Languages: English, Japanese

Purchase Options: Pay Per Use Courseware

Audience

  • CIO/CTOs
  • Supervisory staff
  • IT Team leaders
  • IT Designers
  • IT Architects
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers
  • Service Test Managers
  • ITSM Trainers

Learning Objectives

At the end of this course, participants will be able to:

  • Understand Service Management as a practice and Service Strategy principles, purpose and objective.
  • Understand how all Service Strategy processes interact with other Service Lifecycle processes.
  • Identify the activities, methods and functions used in each of the Service Strategy processes.
  • Identify the roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence.
  • Measure Service Strategy performance.
  • Understand technology and implementation requirements in support of Service Strategy.
  • Identify the challenges, critical success factors and risks related with Service Strategy.

Course Outline

Course Introduction

  • Introductions
  • Course Introduction
  • Course Learning Objectives
  • Unique Nature of the Course
  • Course Agenda and Exam Details
  • Course Agenda
  • ITIL Intermediate Classroom Course
  • ITIL Intermediate Expert Program Course
  • ITIL Intermediate Classroom Blended Course
  • ITIL Intermediate Virtual Classroom Blended Course

Introduction to Service Strategy

  • Purpose and Objectives
  • Scope of Service Strategy
  • Value to the Business
  • Relationship with Other Lifecycle Phases
  • Group/Individual Exercise

Service Strategy Principles

  • Basic Approach to Deciding a Strategy
  • Strategy and Opposing Dynamics and Outperforming Competitors
  • The Four Ps of Service Strategy
  • Services and Value
  • Utility and Warranty of Services
  • Customer Assets, Service Assets, and Strategic Assets
  • Service Providers – Types and Choosing Between Them
  • Defining Services
  • Strategies for Customer Satisfaction
  • Service Economics
  • Sourcing Strategy
  • Strategy Inputs and Outputs with the Service Lifecycle

 

Service Strategy Processes

  • Strategy Management for IT Services
  • Service Portfolio Management
  • Financial Management for IT Services
  • Demand Management 
  • Business Relationship Management
  • Group/Individual Exercise 
  • Sample Test Questions 

Governance

  • Governance
  • Strategizing for Governance
  • The Governance Framework
  • IT Governance
  • Governance Bodies
  • Relationship of Service Strategy with Governance
  • Group/Individual Exercise

Organizing for Service Strategy

  • Organizational Development
  • Departmentalization Organization 
  • Organizational Design
  • Service Owner and Business Relationship Manager
  • Other Roles

 

Technology Considerations

  • Service Automation
  • Service Interfaces

 

Implementing Service Strategy

  • Implementation Through the Lifecycle
  • Following the Lifecycle Approach
  • Impact of Service Strategy on Other Lifecycle Phases
  • Group/Individual Exercise

 

Challenges, Critical Success Factors, and Risks

  • Challenges
  • Risks
  • CSFs
  • Sample Test Question

 

Exam Preparation Guide

  • Mock Exam 1
  • Mock Exam 2

Delivery is subject to EdCast Marketplace terms and conditions.

Benefits of Working with ITpreneurs

Ready-to-use training materials means faster time to revenue. Offer relevant training to your clients: order accredited training materials, book exams, and drive results.

icons8-new-100

Innovative Solutions

We continue to innovate our portfolio. We offer blended learning programs, video-based learning as well as interactive learning tracks.

icons8-easy-100

Convenience

An intuitive ordering process and fully automated delivery portal that integrates with your own delivery processes make your life easy.

icons8-training-100

Instructor Support

You get extensive guidance for instructors, ensuring optimal deliveries, every time. Don’t have an instructor? Use one of ours!

icons8-address-book-2-100

Branded Products

Our printed books, ebooks, or printable books are branded with your logo and name. Your customers will log into your branded portal.

icons8-puzzle-100 (1)

Tailored Portfolio

You get various flavors of courseware, ensuring there always is an option that suits your needs.

icons8-shopping-cart-100

Click and Consume

A flexible pay-per-use model for courseware, exams and instructors offers you full flexibility instantly.

Triangle Left

Partner with ITpreneurs for ITIL® v3 Service Strategy Lifecycle

Interested in licensing our courseware for your training organization or corporate training environment?

Discover More

KB9

Knowledge Byte: The Three Models of Digital Transformation and IT Transformation

Glumin Networks 2

Glumin Networks Collaborates with ITpreneurs to Develop IT Best Practices Training in Mexico

6 Tips to Write Learning Objectives for Corporate Elearning

6 Tips to Write Learning Objectives for Corporate Elearning