ITIL® v3 Service Strategy Lifecycle

This course immerses participants in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers…

Certificate
Duration
Delivery
Accreditor EXIN, PEOPLECERT
Languages

What is included in ITIL® v3 Service Strategy Lifecycle

Course Description

This course immerses participants in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the participant to successfully complete the associated exam.

The course is important for IT professionals working in roles associated with strategic planning, execution and control within a service-based business model. Participants will gain a deeper understanding of the Service Strategy stage of the Service Lifecycle and how activities in this stage may be implemented to enhance the quality of IT service management within an organization. This course is of special interest for ITIL Foundation certified professionals extending their qualifications to ITIL Expert (and later ITIL Master) level for which this qualification is a prerequisite.

Through the blended form of learning, participants benefit from an optimal mix of learning methods that provides them with the most effective way to build their ITIL knowledge with respect to Service Strategy and learn to apply this knowledge in real life. Participants can complete eLearning modules in their own time to build the right level of knowledge, and then participate in interactive classroom or virtual classroom sessions to apply this knowledge in practice.

Course Information

Certification:

Duration:

Domain: Service Management

Delivery Method:

Accreditor: EXIN, PEOPLECERT

Available Languages:

Purchase Options:

Audience

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Learning Objectives

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Course Outline

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Delivery is subject to Leapest terms and conditions.

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