
ITIL® v3 Service Transition Lifecycle Premium
This courseware is available in a Virtual Classroom configuration.
This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course…
Read MoreCertificate | ITIL® Service Transition Lifecycle | |
Duration | 3 Days | |
Delivery | Blended, Classroom, Virtual Classroom | |
Accreditor | PEOPLECERT | |
Languages | English, Japanese |
Please ensure your accreditation for this product. Find out how to get accredited.
What is included in ITIL® v3 Service Transition Lifecycle Premium
This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to teach the core disciplines of the ITIL best practice and positions the learners to successfully complete the associated exam.
The course is of interest to individuals who require understanding of the ITIL Service Transition phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provisioning within an organization. In addition, the course is of special interest for ITIL Foundation certified professionals extending their qualifications to ITIL Expert (and later ITIL Master) level for which this qualification is a prerequisite.
Certification: ITIL® Service Transition Lifecycle
Duration: 3 Days
Domain: Service Management
Delivery Method: Blended, Classroom, Virtual Classroom
Accreditor: PEOPLECERT
Available Languages: English, Japanese
Purchase Options:
- Release Manager
- Configuration Manager
- Change Manager
- IT Consultants
- IT Audit Manager
At the end of this course, you will be able to:
- Understand the importance of Service Management as a Practice concept.
- Understand the importance of the principles, purpose, and objectives of Service Transition.
- Learn how all processes in Service Transition interact with other Service Lifecycle processes.
- Recognize the sub processes, activities, methods, and functions used in each Service Transition process.
- Recognize the roles and responsibilities within Service Transition and the activities and functions required to achieve operational excellence.
- Learn how to measure Service Transition.
- Understand the technology and implementation considerations surrounding Service Transition.
- Outline the challenges, Critical Success Factors (CSFs), and Risks associated with Service Transition.
Course Introduction
MODULE 01: COURSE INTRODUCTION
- Introductions
- Course Introduction
- Course Objectives
- Unique Nature of the Course
- Qualification Scheme
- Course Agenda
MODULE 02: INTRODUCTION TO SERVICE TRANSITION
- Module Objectives
- Module Topic
- Purpose and Objective
- Service Transition Scope and Processes
- Value to the Business
- Service Transition in the Service Lifecycle
- Module Summary
MODULE 03: SERVICE TRANSITION PRINCIPLES
- Module Objectives
- Module Topic
- Concept of Service Transition Principles
- Key Policies and Best-Practice Principles
- Optimizing Service Transition Performance
- Inputs and Outputs
- Group/Individual Exercise
- Sample Test Question
- Module Summary
MODULE 04: SERVICE TRANSITION PROCESSES — PART 1
- Module Objectives
- Module Topics
- Transition Planning and Support
- Change Evaluation
- Group/Individual Exercises
- Module Summary
MODULE 05: SERVICE TRANSITION PROCESSES — PART 2
- Module Objectives
- Module Topics
- Change Management
- Service Asset and Configuration Management (SACM)
- Management
- Group/Individual Exercise
- Sample Test Questions
- Module Summary
MODULE 06: SERVICE TRANSITION PROCESSES — PART 3
- Module Objectives
- Module Topics
- Release and Deployment Management
- Service Validation and Testing
- Group/Individual Exercise
- Sample Test Questions
- Module Summary
MODULE 07: MANAGING PEOPLE THROUGH SERVICE TRANSITION
- Module Objectives
- Module Topics
- Goal
- Managing Communications and Commitment
- Managing Organizational and Stakeholder Change
- Stakeholder Management
- Group/Individual Exercises
- Sample Test Question
- Module Summary
MODULE 08: ORGANIZING FOR SERVICE TRANSITION
- Module Objectives
- Module Topics
- Organizational Development
- Functions
- Organizational Context for Service Transition
- Service Transition Roles and Responsibilities
- Relationship of Service Transition with Other Lifecycle Stages
- Group/Individual Exercise
- Sample Test Question
- Module Summary
MODULE 09: TECHNOLOGY CONSIDERATIONS
- Module Objectives
- Module Topics
- Service Transition Technology Requirements
- Group/Individual Exercise
- Sample Test Question
- Module Summary
MODULE 10: IMPLEMENTING AND IMPROVING SERVICE TRANSITION
- Module Objectives
- Module Topics
- Key Activities in the Introduction of Service Transition
- An Integrated Approach to Service Transition Processes
- Implementing Service Transition in the Virtual or Cloud Environment
- Group/Individual Exercise
- Sample Test Question
- Module Summary
MODULE 11: CHALLENGES, CSFS, AND RISKS
- Module Objectives
- Module Topics
- Challenges of Service Transition
- Measurement Through CSFs
- Risks During Service Transition and Plan
- Service Transition Under Difficult Conditions
- Module Summary
Available Courseware For ITIL® v3 Service Transition Lifecycle Premium
Instructor Package
Includes a slide deck suitable for Classroom and Virtual Classroom delivery, instructor notes to guide the trainer through the course delivery, and a version of the Coursebook.
Learner Coursebook
Coursebook with all the relevant information required for the learner to take and pass the exam.
Course Agenda
Sample agendas for running successful Classroom, Virtual Classroom, or Blended Classroom sessions.
Benefits Of Working With ITpreneurs
Ready-to-use training materials means faster time to revenue. Offer relevant training to your clients: order accredited training materials, book exams, and drive results.
Innovative Solutions
We continue to innovate our portfolio. We offer blended learning programs, video-based learning as well as interactive learning tracks.
Convenience
An intuitive ordering process and fully automated delivery portal that integrates with your own delivery processes make your life easy.
Instructor Support
You get extensive guidance for instructors, ensuring optimal deliveries, every time. Don’t have an instructor? Use one of ours!
Branded Products
Our printed books, ebooks, or printable books are branded with your logo and name. Your customers will log into your branded portal.
Tailored Portfolio
You get various flavors of courseware, ensuring there always is an option that suits your needs.
Click & Consume
A flexible pay-per-use model for courseware, exams and instructors offers you full flexibility instantly.
Partner with ITpreneurs for ITIL® v3 Service Transition Lifecycle Premium
Interested in licensing our courseware for your training organization or corporate training environment?
We really enjoy the way the courseware is structured, covering not only the theoretical aspects but also clear real-life examples.
Gabriel Espinosa
Service Desk Manager At City National Bank