This courseware is available in a Virtual Classroom configuration.

KCS Foundation Online

Organizations that leverage knowledge and manage it effectively can reduce costly mistakes, accelerate the absorption and distribution of new ideas, and eliminate redundant work. A…

Certificate KCS Foundation
Duration 5-6 Hours
Delivery Online
Accreditor HDI
Languages English

What is included in KCS Foundation Online

Course Description

Organizations that leverage knowledge and manage it effectively can reduce costly mistakes, accelerate the absorption and distribution of new ideas, and eliminate redundant work. A thriving knowledge management program, one that successfully captures, structures, and reuses information, is a vital component of top performing companies and often provides them with a competitive advantage.

The KCS Foundation course provides support center supervisors, managers, and directors with an awareness of knowledge management best practices. Additionally, participants are introduced to fundamental concepts of the Knowledge-Centered Support (KCSSM) methodology. This course can also be used to build internal support for a new knowledge management initiative.

Course Information

Certification: KCS Foundation

Duration: 5-6 Hours

Domain: Information Management

Delivery Method: Online

Accreditor: HDI

Available Languages: English

Purchase Options:


  • Technical support or business professionals who want a fundamental understanding of the benefits and processes associated with a knowledge management initiative.

Learning Objectives

  • Knowledge management best practices.
  • Knowledge-Centered Support concepts and methodology.
  • The value and benefits of adopting Knowledge-Centered Support.

Course Outline


Session 1: What is Knowledge-Centered Support

and Why Do We Need It?

The History of Knowledge-Centered Support (KCS)
The Concepts of KCS
The Benefits of KCS
Proactive versus Reactive Knowledge Management


Session 2
The Knowledge-Centered Support Model
The Double Loop Process Model
Capture in the Workflow
Structure for Reuse
Searching is Creating
Just-in-time Solution Quality
Content Vitality


Session 3
Wrapping Up the KCS Methodology
Performance Assessment
Return on Investment
Conclusion Register

Delivery is subject to EdCast Marketplace terms and conditions.

Benefits of Working with ITpreneurs

Ready-to-use training materials means faster time to revenue. Offer relevant training to your clients: order accredited training materials, book exams, and drive results.


Innovative Solutions

We continue to innovate our portfolio. We offer blended learning programs, video-based learning as well as interactive learning tracks.



An intuitive ordering process and fully automated delivery portal that integrates with your own delivery processes make your life easy.


Instructor Support

You get extensive guidance for instructors, ensuring optimal deliveries, every time. Don’t have an instructor? Use one of ours!


Branded Products

Our printed books, ebooks, or printable books are branded with your logo and name. Your customers will log into your branded portal.

icons8-puzzle-100 (1)

Tailored Portfolio

You get various flavors of courseware, ensuring there always is an option that suits your needs.


Click and Consume

A flexible pay-per-use model for courseware, exams and instructors offers you full flexibility instantly.

Triangle Left

Partner with ITpreneurs for KCS Foundation Online

Interested in licensing our courseware for your training organization or corporate training environment?

Discover More


Using COBIT to Grow Your Training Business


Comparing The Top 5 Best Video Conferencing Apps


Virtual Classroom Training Experience