This courseware is available in a Virtual Classroom configuration.

KCS Foundation Online

Organizations that leverage knowledge and manage it effectively can reduce costly mistakes, accelerate the absorption and distribution of new ideas, and eliminate redundant work. A…

Certificate KCS Foundation
Duration 5-6 Hours
Delivery Online
Accreditor HDI
Languages English

What is included in KCS Foundation Online

Course Description

Organizations that leverage knowledge and manage it effectively can reduce costly mistakes, accelerate the absorption and distribution of new ideas, and eliminate redundant work. A thriving knowledge management program, one that successfully captures, structures, and reuses information, is a vital component of top performing companies and often provides them with a competitive advantage.

The KCS Foundation course provides support center supervisors, managers, and directors with an awareness of knowledge management best practices. Additionally, participants are introduced to fundamental concepts of the Knowledge-Centered Support (KCSSM) methodology. This course can also be used to build internal support for a new knowledge management initiative.

Course Information

Certification: KCS Foundation

Duration: 5-6 Hours

Domain: Information Management

Delivery Method: Online

Accreditor: HDI

Available Languages: English

Purchase Options:

Audience

  • Technical support or business professionals who want a fundamental understanding of the benefits and processes associated with a knowledge management initiative.

Learning Objectives

  • Knowledge management best practices.
  • Knowledge-Centered Support concepts and methodology.
  • The value and benefits of adopting Knowledge-Centered Support.

Course Outline

 

Session 1: What is Knowledge-Centered Support

and Why Do We Need It?

The History of Knowledge-Centered Support (KCS)
The Concepts of KCS
The Benefits of KCS
Proactive versus Reactive Knowledge Management

 

Session 2
The Knowledge-Centered Support Model
The Double Loop Process Model
Capture in the Workflow
Structure for Reuse
Searching is Creating
Just-in-time Solution Quality
Workflow
Content Vitality

 

Session 3
Wrapping Up the KCS Methodology
Performance Assessment
Leadership
Return on Investment
Conclusion Register

Delivery is subject to Leapest terms and conditions.

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