This courseware is available in a Virtual Classroom configuration.

Negotiation Skills Professional

This course focuses on effective negotiation techniques to be successful in different situations and with people holding different levels of power. The course evaluates how…

Certificate None
Duration 2 Days
Delivery Blended, Classroom, Virtual Classroom
Accreditor
Languages English

What is included in Negotiation Skills Professional

Course Description

This course focuses on effective negotiation techniques to be successful in different situations and with people holding different levels of power. The course evaluates how negotiations impact the organizations and ourselves. Reflect on the different outcomes that can be achieved through negotiation and understand which outcomes are acceptable for the intended objectives. Finally participants reflect on the influencing process and how one can achieve things without having the authority or power.

Each module has been carefully selected based on the intake and skills gaps of the specific audience. After a brief introduction, participants are given 1 to 2 minutes to introduce themselves, practicing their presentation and communication skills (if the intake has included the requested video, this introduction will only be 1 minute).

Course Information

Certification: None

Duration: 2 Days

Domain: Process Improvement

Delivery Method: Blended, Classroom, Virtual Classroom

Accreditor:

Available Languages: English

Purchase Options: Pay Per Use Courseware

Audience

  • Managers

Learning Objectives

At the end of this course, you will be able to:

  • Define negotiation and influencing stages and how to do so effectively.
  • Understand different aspects of negotiating: persuasion, manipulation, assertiveness, rationalisation, and active listening.
  • Understand individuals and organisations (attitude, behaviour and culture). What each party expects, dealing with emotions, and resistance.
  • Power play: who is in control and how to change it – tactics and coordination of power. The importance of knowledge.
  • Understand communication strategies, effectiveness in communicating, verbal and nonverbal
  • Orchestrating a plan: positioning, anticipating problems, managing conflicts, and  approaching others for help.
  • Understand interpersonal skills: importance of self-awareness, adapting expectations, and resilience.
  • Understand results: risk assessment, damage control, keeping good relationships, win-win outcomes.
  • Understand how to use BAPNA, ZOPA, negotiation canvas and other tools and strategies.
  • Understand how communication and presentation skills empower your negotiation abilities.

Course Outline

 

Before We Begin

  • Welcome/Introductions
  • Purpose/Inspiration
  • Course Dynamics
  • Self Evaluation on Basic Negotiation Skills Knowledge – Class Discussion

Negotiation Canvas

  • Understanding the Methodology
  • Think, Feel, See, Hear, Say and Do
  • Giving and Taking
  • Points of Interest
  • Plan B (Key Arguments and Drawbacks)

 

BATNA and ZOPA

  • BATNA – Best Alternative to a Negotiated Agreement Intro
  • Example/Role play: Selling a Car
  • ZOPA – Zone of Possible Agreement or “bargaining range” Intro
  • Example/Role Play: Overcoming a Negative Bargaining Zone

 

Evaluating Success

  • Defining Negotiation Success
  • Criteria to Evaluate/Measure Success and Effectiveness
  • Exercise/Role Play: Hand Shaking
  • Maintaining a Continued Positive Relationship

 

Influence and persuasion

  • Definitions
  • General Overview
  • Positive and Negative Ways to Influence
  • Open Discussion: Sun vs Wind Tale
  • Video: Perception and Persuasion
  • Video: The Science of Persuasion

 

Introduction to Communication and Presentation skills

  • Communication Skills
  • Exercise/Role Play: Connecting Strangers
  • Presentation Skills
  • Exercise/Role Play: Words Clearly Spoken and Silence
  • Video TED: How to Sound Smart – View and Discuss

 

Conclusions

  • Wrap Up
  • Self Assessment GAP
  • Feedback Form
  • Closing Remarks

Delivery is subject to Leapest terms and conditions.

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