Problem-solving for DevOps by KEPNERandFOURIE®

This courseware is available in a Virtual Classroom configuration.

Decision Making for DevOps Teams teaches those working in an Agile and DevOps environment on how to develop unique solutions to common problems the team…

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Certificate Problem-Solving For DevOps
Duration 2 days
Delivery Blended, Classroom, Virtual Classroom
Accreditor Institute of Professional Problem Solvers (IPPS)
Languages English

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What is included in Problem-solving for DevOps by KEPNERandFOURIE®

Course Description

Decision Making for DevOps Teams teaches those working in an Agile and DevOps environment on how to develop unique solutions to common problems the team is facing super fast.

Course Information

Certification: Problem-Solving For DevOps

Duration: 2 days

Domain: Solution Development and Deployment

Delivery Method: Blended, Classroom, Virtual Classroom

Accreditor: Institute of Professional Problem Solvers (IPPS)

Available Languages: English

Purchase Options: Pay Per Use Courseware


  • Anyone working in an Agile or DevOps team
  • Problem solvers/incident managers

Learning Objectives

  • Improve the ability within a DevOps team to understand what is happening and establish the correct starting point quickly and efficiently.
  • Be able to leverage KEPNERandFOURIE’s 6 C’s in terms of Communication, Cooperation, Collaboration, Consistency, Consensus, and Conflict.
  • Develop strategies on how to improve responsiveness through improved relationships that would ensure quality deployment and improved bottom line results.
  • Understand the importance of asking the “right question to the right person to get to the right factual data”.
  • The realization that building alliances through alignment practices would culminate in joint responsibility and problem-solving practices.
  • The understanding that a standard template could create consensus and commitment for a joint decision that would improve chances for implementation success.
  • The realization that even a complex incident can be reduced to one object and one fault.

Course Outline

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Available Courseware For Problem-solving for DevOps by KEPNERandFOURIE®


Instructor Package

Includes a slide deck suitable for Classroom and Virtual Classroom delivery, instructor notes to guide the trainer through the course delivery, and a version of the Coursebook.


Learner Coursebook

Coursebook with all the relevant information required for the learner to take and pass the exam.


Course Agenda

Sample agendas for running successful Classroom, Virtual Classroom, or Blended Classroom sessions.

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We really enjoy the way the courseware is structured, covering not only the theoretical aspects but also clear real-life examples.

Gabriel Espinosa

Service Desk Manager At City National Bank