Problem-solving for DevOps by KEPNERandFOURIE®
This courseware is available in a Virtual Classroom configuration.
Decision Making for DevOps Teams teaches those working in an Agile and DevOps environment on how to develop unique solutions to common problems the team…
Read More| Certificate | Problem-Solving For DevOps | |
| Duration | 2 days | |
| Delivery | Blended, Classroom, Virtual Classroom | |
| Accreditor | Institute of Professional Problem Solvers (IPPS) | |
| Languages | English |
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What is included in Problem-solving for DevOps by KEPNERandFOURIE®
Decision Making for DevOps Teams teaches those working in an Agile and DevOps environment on how to develop unique solutions to common problems the team is facing super fast.
Certification: Problem-Solving For DevOps
Duration: 2 days
Domain: Solution Development and Deployment
Delivery Method: Blended, Classroom, Virtual Classroom
Accreditor: Institute of Professional Problem Solvers (IPPS)
Available Languages: English
Purchase Options: Pay Per Use Courseware
- Anyone working in an Agile or DevOps team
- Problem solvers/incident managers
- Improve the ability within a DevOps team to understand what is happening and establish the correct starting point quickly and efficiently.
- Be able to leverage KEPNERandFOURIE’s 6 C’s in terms of Communication, Cooperation, Collaboration, Consistency, Consensus, and Conflict.
- Develop strategies on how to improve responsiveness through improved relationships that would ensure quality deployment and improved bottom line results.
- Understand the importance of asking the “right question to the right person to get to the right factual data”.
- The realization that building alliances through alignment practices would culminate in joint responsibility and problem-solving practices.
- The understanding that a standard template could create consensus and commitment for a joint decision that would improve chances for implementation success.
- The realization that even a complex incident can be reduced to one object and one fault.
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Available Courseware For Problem-solving for DevOps by KEPNERandFOURIE®
Instructor Package
Includes a slide deck suitable for Classroom and Virtual Classroom delivery, instructor notes to guide the trainer through the course delivery, and a version of the Coursebook.
Learner Coursebook
Coursebook with all the relevant information required for the learner to take and pass the exam.
Course Agenda
Sample agendas for running successful Classroom, Virtual Classroom, or Blended Classroom sessions.
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We really enjoy the way the courseware is structured, covering not only the theoretical aspects but also clear real-life examples.
Gabriel Espinosa
Service Desk Manager At City National Bank