ITIL® 4 Foundation

ITIL 4 Foundation – Introduction to ITIL 4
6 Topics
ITIL 4 Trail 1 – Introduction to ITIL 4
ITIL 4 Trail 1 – Benefits of ITIL
ITIL 4 Trail 1 – Key Concepts of ITIL 4
ITIL 4 Trail 1 – Structure of ITIL 4
ITIL 4 Trail 1 – The ITIL 4 Qualification Scheme
ITIL 4 Trail 1 – ITIL 4 Foundation
ITIL 4 Foundation – Service Management: Key Concepts
5 Topics | 1 Quiz
ITIL 4 Trail 2 – Service Management Key Concepts
ITIL 4 Trail 2 – Services, Products, and Resources
ITIL 4 Trail 2 – Service Relationships
ITIL 4 Trail 2 – Outcomes, Costs, and Risks
ITIL 4 Trail 2 – Podcast
Service Management Key Concepts End-of-module Quiz
ITIL 4 Foundation – The ITIL Guiding Principles
9 Topics | 1 Quiz
ITIL 4 Trail 3 – The ITIL Guiding Principles
ITIL 4 Trail 3 – Focus on Value
ITIL 4 Trail 3 – Start Where You Are
ITIL 4 Trail 3 – Progress Iteratively with Feedback
ITIL 4 Trail 3 – Collaborate and Promote Visibility
ITIL 4 Trail 3 – Think and Work Holistically
ITIL 4 Trail 3 – Keep it Simple and Practical
ITIL 4 Trail 3 – Optimize and Automate
ITIL 4 Trail 3 – Podcast
The ITIL Guiding Principles End-of-module Quiz
ITIL 4 Foundation – The Four Dimensions Of Service Management
6 Topics | 1 Quiz
ITIL 4 Trail 4 – The Four Dimensions of Service Management
ITIL 4 Trail 4 – Organizations and People
ITIL 4 Trail 4 – Information and Technology
ITIL 4 Trail 4 – Partners and Suppliers
ITIL 4 Trail 4 – Value Streams and Processes
ITIL 4 Trail 4 – Podcast
The Four Dimensions of Service Management End-of-module Quiz
ITIL 4 Foundation – The ITIL Service Value System and Service Value Chain
3 Topics | 1 Quiz
ITIL 4 Trail 5 – Service Value System and Service Value Chain
ITIL 4 Trail 5 – Overview of Service Value Chain
ITIL 4 Trail 5 – Podcast
The ITIL Service Value System End-of-module Quiz
ITIL 4 Foundation – Continual Improvement
2 Topics | 1 Quiz
ITIL 4 Trail 6 – Continual Improvement
ITIL 4 Trail 6 – Podcast
Continual Improvement End-of-module Quiz
ITIL 4 Foundation – The ITIL Practices
10 Topics | 1 Quiz
ITIL 4 Trail 7 – The ITIL Practices
ITIL 4 Trail 7 – Continual Improvement Purpose and Scope
ITIL 4 Trail 7 – Change Enablement Purpose and Scope
ITIL 4 Trail 7 – Incident Management Purpose and Scope
ITIL 4 Trail 7 – Problem Management Purpose and Scope
ITIL 4 Trail 7 – Service Request Management Purpose and Scope
ITIL 4 Trail 7 – Service Desk Purpose and Scope
ITIL 4 Trail 7 – Service Level Management Purpose and Scope
ITIL 4 Trail 7 – Purpose of ITIL Practices
ITIL 4 Trail 7 – Podcast
The ITIL Practices End-of-module Quiz
ITIL 4 Foundation – Exam Preparation
1 Topic
ITIL 4 Trail 8 – Exam Preparation Guide
ITIL 4 Foundation – Transitioning from ITIL v3 to ITIL 4
7 Topics
ITIL 4 Trail 0 – Introduction to ITIL 4
ITIL 4 Trail 0 – Evolution of ITIL
ITIL 4 Trail 0 – Benefits of ITIL
ITIL 4 Trail 0 – Key Concepts of ITIL 4
ITIL 4 Trail 0 – Structure of ITIL 4
ITIL 4 Trail 0 – ITIL 4 Qualification Scheme
ITIL 4 Trail 0 – ITIL 4 Foundation
ITIL 4 Foundation Sample Paper 1
ITIL 4 Foundation Sample Paper 2
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ITIL 4 Trail 1 – Structure of ITIL 4

ITIL® 4 Foundation ITIL 4 Foundation – Introduction to ITIL 4 ITIL 4 Trail 1 – Structure of ITIL 4
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