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ITIL 4 Create, Deliver & Support
June 8 @ 8:00 am GMT+0200
The ITIL 4 Specialist Create, Deliver and Support course covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This course focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools
In addition this course will also cover service performance and will give practitioners an understanding of service quality and improvement methods. It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.