ITIL Continual Service Improvement
June 22 @ 8:00 am GMT+0200
The ITIL Continual Service Improvement course is one of the five courses within the ITIL Service Lifecycle work stream. This course focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed.
In addition this course includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors.