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ITIL Drive Stakeholder Value
June 17, 2020 @ 8:00 am GMT+0200
The ITIL 4 Specialist Drive Stakeholder Value covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.
In addition, this course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design and customer journey mapping.
Delegates attending this course will learn about the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.