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ITIL Managing Across the Lifecycle
June 29 @ 8:00 am GMT+0200
The ITIL Managing across the Lifecycle (MALC) course aims to give candidates the skills needed to support an organization’s service delivery by bridging the service lifecycle stages. The course demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas.
ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value.
The learning outcomes are intended to bring a candidate from ITIL content knowledge to ITIL content application and integration knowledge, and provide skills that can be used in the workplace in a tangible manner.
While MALC encompasses the broadest perspectives of service management skills, for example those related to project management and application design, it is not intended to teach these practices but rather to refer to them as contexts for ITIL application. A high-level understanding of these is still expected.
This course focuses on strategizing, planning, using and measuring ITIL practices in an integrated functioning model:
How the service lifecycle stages form an integrated whole
Process integration and interfaces
Shared data / information / knowledge