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ITIL Planning, Protection and Optimization

June 29, 2020 @ 8:00 am GMT+0200

The ITIL Intermediate Planning, Protection and Optimization (PPO) course is one of the qualifications in the ITIL Service Capability work stream. This course focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management.
The content of the course is based mainly on the best practice guidance contained in the ITIL Service Design publication.

The PPO course is designed to develop organizations’ and individuals’ understanding of the ITIL Service Design processes. It can help ensure that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics are designed to meet user needs and will require little further change once introduced.


June 29, 2020
8:00 am GMT+0200