HDI®

Order Courseware. Book Exams. Schedule Instructors.

Not Available to ITpreneurs Partners in USA, Canada, Australia, Sweden, Finland, Norway, Poland, Brazil and Japan.

Do you want to simplify how you run HDI training courses? Use our powerful training materials, schedule exams, source instructors and deliver results.

License HDI Courseware

Want to Offer HDI Training to Your Customers?

…Well, Here’s Where We Come In.

Cost Savings

Quickly add new courses with NO upfront cost. Start by reducing your total costs of training content by up to 80%

Comprehensive

Gain exclusive access to our large library of training content with 1000s of titles in over 12 different languages.

Convenience

Pick your courseware, we’ll both print and ship them. We can send eBooks too! Don’t have an instructor? No problem! Use one of ours.

Cutting Edge

Be the first to offer new courses and innovative delivery formats. Use our platform to manage learners, instructors and materials.

Does This Sound Familiar?

  • My customer is asking for HDI training but I don’t offer this yet.
  • Should I build HDI courseware or can I also license it?
  • How do I get my trainer ready to deliver HDI training?
  • Where do I get exams for HDI?
  • I’m spending too much time on operational things, how can I fix it?

Join over 500 IT training providers who rely on our courseware and trainer services, every day.

What Are the Benefits of Offering the HDI Courses?

  • HDI certification is the recognized standard for the technical service and support industry.
  • HDI certificates demonstrate that individuals understand the customer service skills and support center processes required to provide quality technical support.
  • Each HDI certification is designed to reflect the level of knowledge required for a specific role, ranging from customer service representative to support center director.
  • Since 1989, HDI has provided technical support professionals with the soft skills and service management training needed to provide excellent service.
  • HDI training provides skills-building opportunities, raises awareness of best practices, and helps participants prepare for HDI certification exams.
  • The training applies to roles beyond the front line. As employees progress through their careers, there are new skills and concepts to master.

Testimonials

  • In our industry, the support center is more than just a nine-to-five job. Meeting the expectations for superior customer service requires systems and procedures, but it also calls for a real emphasis on people, and we have found that HDI training is a key element that prepares our agents to deliver a service that leaves customers smiling.
    Mitch BryantSupport Center Manager, Norton Healthcare