In partnership with HDI, the world’s largest professional association and certification body for the technical service and support industry, ITpreneurs offers a wide portfolio of certification and training for the technical service and support industry.
HDI is the first professional association created for the technical support industry and to date, it remains the leading source for help desk/service desk/support center emerging trends and best practices. Built upon globally recognized industry standards developed by an international committee of industry experts and practitioners.
|HDI® Customer Service Representative||Classroom, Virtual Classroom|
|HDI® Customer Service Representative||eLearning|
|HDI® Desktop Support Manager||Classroom, Virtual Classroom|
|HDI® Desktop Support Technician||Classroom, Virtual Classroom|
|HDI® Desktop Support Technician||eLearning|
|HDI® KCS Principles||Classroom, Virtual Classroom|
|HDI® Problem Management Professional||Classroom, Virtual Classroom|
|HDI® Support Center Analyst||Classroom, Virtual Classroom|
|HDI® Support Center Analyst||eLearning|
|HDI® Support Center Director||Classroom|
|HDI® Support Center Manager||Classroom, Virtual Classroom|
|HDI® Support Center Team Lead||Classroom|
|HDI® Support Center Team Lead||eLearning|
|HDI® Technical Support Professional||Classroom, Virtual Classroom|
|KCS Foundation||Classroom, Virtual Classroom|
Licensing of HDI Courseware
ITpreneurs offers a unique proposition to training companies and enterprises that enables these organizations to deliver HDI and related training courses internally or to their customers. We license course materials as well as provide instructors. In addition, we can prepare your instructors to deliver IT Best Practices training. On top of that, we facilitate the entire process ensuring smooth course organization and an optimal learning experience for participants.
Partnership with ITpreneurs
Our partner program will help you expand your delivery capability, support your customers more effectively, and build a solid strategy to enable long-term growth in the IT best practices training industry. We offer a genuine partnership through sales support, partner services, knowledge-sharing, advanced insights into latest industry developments, and a close, collaborative relationship with ITpreneurs.
In our industry, the support center is more than just a nine-to-five job. Meeting the expectations for superior customer service requires systems and procedures, but it also calls for a real emphasis on people, and we have found that HDI training is a key element that prepares our agents to deliver a service that leaves customers smiling.