This course immerses participants in the practical aspects of the ITIL Service Lifecycle and the processes associated with Operational Support and Analysis (OSA).
The main focus of this course is on the operational-level process activities for Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management, Service Desk, Technical Management, IT Operations Management, and Application Management. The course further teaches supporting methods and approaches to executing these processes in a practical, hands-on learning environment.
|ITIL® Operational Support and Analysis Capability||Blended, Virtual Classroom|
|ITIL® Operational Support and Analysis Capability||Classroom, Virtual Classroom|
|ITIL® Operational Support and Analysis Capability Premium||Classroom, Virtual Classroom|
Licensing of ITIL Courseware
ITpreneurs offers a unique proposition to training companies and enterprises that enables these organizations to deliver ITIL and related training courses internally or to their customers. We license course materials as well as provide instructors. In addition, we can prepare your instructors to deliver IT Best Practices training. On top of that, we facilitate the entire process ensuring smooth course organization and an optimal learning experience for participants.
Partnership with ITpreneurs
Our partner program will help you expand your delivery capability, support your customers more effectively, and build a solid strategy to enable long-term growth in the IT best practices training industry. We offer a genuine partnership through sales support, partner services, knowledge-sharing, advanced insights into latest industry developments, and a close, collaborative relationship with ITpreneurs.