KEPNERandFOURIE®

A Super Fast And Structured Approach To Problem Solving

Problem Solving for IT Professionals

The world is becoming digital. It is becoming digital fast! This transformation impacts the traditional set-up of IT. Successful IT Departments organize themselves into high performing Agile and DevOps teams, with the capabilities to respond quickly and accurately to any issues.

The KEPNERandFOURIE® methodology will allow any individual and any team to solve any kind of problem effectively, in a structured approach, and come up with a creative solution.

The KEPNERandFOURIE Methodology

1

Apply Highly Effective Techniques For Incident Restoration

A method that allows you to quickly assess and respond to incidents by asking the right questions to the right people.

A structured way to arrive at effective restorations “first time every time”

2

Apply A Structured Approach To Decision Making

A structured and repetitive approach that allows you to come to the right decision with minimal information fast. A method that ensures stakeholder buy-in for improved implementation successes.
3

Become Super Creative When Dealing With Challenges

No matter what the issue is the team is dealing with – incidents, problems, or other issues, KandF provides the tools and templates to find a creative solution.

KEPNERandFOURIE Courseware

ITpreneurs currently offers you a portfolio of KandF learning solutions for either the Foundation level or dedicated specifically to problem solving for DevOps Teams.

KandF Foundation Course

The KandF Foundation course teaches the IT Professional how to approach any incident in a confident and deliberate way and solving the incident “first time every time”.

Target Audience:

  • Process Managers, Process Practitioners, Line Manager
  • Anyone working in an Agile or DevOps team
  • Problem solvers/incident managers

Duration:

2 days classroom or virtual classroom

Exam:

1 hour online multiple choice exam. 40 questions 26 correct to pass

Certificate:

KandF Foundation Certificate – issued by the Institute of Professional Problem Solvers (IPPS).

Languages:

English

At the end of this course you will be able to:

  • Correctly identify the appropriate information sources.
  • Have the ability to identify the correct fault in order to solve the correct problem.
  • Know how to ask the right questions from the right information sources to arrive at the right answers.
  • Be able to transform ‘data’ to ‘information’ and then to ‘knowledge’ and ‘wisdom’.
  • Optimizing & leveraging SME intuition in a practical way.
  • Take and pass the KandF Foundation Exam or the KandF Problem Solving Exam.

KandF Problem Solving for DevOps Teams

The KandF Problem Solving for DevOps Teams teaches those working in an Agile and DevOps environment how to develop unique solutions to common problems the team is facing super fast.

Target Audience:

  • Anyone working in an Agile or DevOps team
  • Problem solvers/incident managers

Duration:

2 days classroom or virtual classroom

Exam:

1 hour online multiple choice exam. 40 questions 26 correct to pass

Certificate:

KandF Problem Solving Certificate – issued by the Institute of Professional Problem Solvers (IPPS).

Languages:

English

At the end of this course you will be able to:

  • Improve the ability within a DevOps team to understand what is happening and establish the correct starting point quickly and efficiently.
  • Be able to leverage KEPNERandFOURIE’s 6 C’s in terms of Communication, Cooperation, Collaboration, Consistency, Consensus and Conflict.
  • Develop strategies on how to improve responsiveness through improved relationships that would ensure quality deployment and improved bottom line results.
  • Understand the importance of asking the “right question to the right person to get to the right factual data”.
  • The realization that building alliances through alignment practices would culminate in joint responsibility and problem solving practices.
  • The understanding that a standard template could create consensus and commitment for a joint decision that would improve chances for implementation success.
  • The realization that even a complex incident can be reduced to one object and one fault.

Testimonials

  • This is the best way I’ve ever seen on how to frame an incident in such a way that it makes sense to all present in the meeting. It ensured to progressed through this investigation in a systematic way that I liked very much.
    Product Management – Service Assurance of a Global Retail Bank
  • I always wanted to know why we could not identify the root cause more accurately. While doing the KandF training we were educated to the concept of Technical Cause versus Root Cause and that unique insight made all the difference in all our root cause analysis exercises after that.
    EVP Product Support SGX
  • We embarked on the KEPNERandFOURIE training with the expectation to improve our problem-solving skills. We met that objective handsomely and we now have an attitude of always looking for the underlying reasons before jumping to action. This is a highly desirable state seeing that we are working with clients and do not want to resort to the old “blame fixing” game.
    Program Director SITA

Frequently Asked Questions

Questions By Organizations

What is required for my organization to start offering the KEPNERandFOURIE portfolio

  • ITpreneurs has been appointed by Thinking Dimensions Global, the owner of the KEPNERandFOURIE methodology to appoint Affiliates. In order to start offering this portfolio, a contract with ITpreneurs is required.
  • This contract stipulates the conditions for delivering this portfolio into the market.
  • Following the signing of this agreement, and paying the annual accreditation fee, your organization is accredited as a CTA – a Certified Training Affiliate.

Where do I sign up?

The portfolio is available through Leapest. In case you do not yet have a business account, please go ahead and create one. Once you have a business account, you will only need to sign the KEPNERandFOURIE contract which will be provided through Leapest as well.

Questions By Trainers

I am currently a trainer for the Kepner and Tregoe portfolio with ITpreneurs, what is required for me to start delivering the KEPNERandFOURIE Foundation course?

The path to become an accredited trainer for the KandF portfolio for a trainer delivering the KT Foundation course today is quite simple, and requires the following steps to be taken:

  • Trainers are required to complete a self-paced eLearning program of approximately 12 hours in duration.
  • Trainers are required to take and pass the KandF Foundation exam.
  • Following the eLearning program, they provide an own-job application of the PW, CW & Max4 Processes.
  • After an online positive review of this by a KEPNERandFOURIE Master Trainer, the trainer is considered as an Accredited Trainer. However, if the KandF Master trainer feels that a certain video recording of a specific “teach back’ is required, that would be mutually agreed and accreditation issued after successful completion.

What are the requirements for new trainers?

  • New trainers require the KEPNERandFOURIE Foundation certificate prior to starting the process to become a trainer. Candidates can qualify for the Foundation Exam once they’ve completed certain online video training on the KEPNERandFOURIE LMS. (Approximately 16 hours of self-paced learning)
  • Candidate trainers complete a 3-day live Train the Trainer session with a Master trainer.
  • Following the live train the trainer session, they provide a video recording of a teach-back of the PW, CW & Max4 topics.
  • After a positive review of this by a KEPNERandFOURIE Master Trainer, the trainer is considered as an Accredited Trainer.

I am a trainer for the KandF Foundation course, and now want to deliver other KandF programs.

  • The general rule for additional programs is that existing KandF trainers, are only required to take and pass the exam for the program they wish to teach.
  • In specific cases, and additional Train the Trainer program may be required because additional elements from the KandF method are introduced. When this applies, this is stipulated in the course fact sheet for that program.

For how long is the trainer accreditation valid?

Trainer accreditation in principle is valid forever. Trainers are expected to deliver at least 1 course per year in order to keep using the skills and applying the KandF methodology in practice. In case a trainer has not delivered a training program within a period of 24 months, it may be required to submit a new teach-back for evaluation. Failing to do this may result in the accreditation being removed.

Are there any fees associated with a trainer accreditation?

No, there are no fees associated with being an accredited trainer for the KandF portfolio.