Problem-solving for ITIL®

A Super Fast And Structured Approach To Problem Solving.

Problem-Solving for IT Professionals

The world is becoming digital. It is becoming digital fast! This transformation impacts the traditional set-up of IT. Successful IT Departments organize themselves into high performing Agile and DevOps teams, with the capabilities to respond quickly and accurately to any issues.

The Problem-solving for ITIL® by KEPNERandFOURIE® methodology will allow any individual and any team to solve any kind of problem effectively, in a structured approach, and come up with a creative solution.

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The Problem-solving for ITIL® Methodology

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Apply Highly Effective Techniques For Incident Restoration

A method that allows you to quickly assess and respond to incidents by asking the right questions to the right people.A structured way to arrive at effective restorations “first time every time”.

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Apply A Structured Approach To Decision Making

A structured and repetitive approach that allows you to come to the right decision with minimal information fast. A method that ensures stakeholder buy-in for improved implementation successes.

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Become Super Creative When Dealing With Challenges

No matter what the issue is the team is dealing with – incidents, problems, or other issues, Problem-solving for ITIL® provides the tools and templates to find a creative solution.

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Discover Our Featured Problem-Solving Products

ITpreneurs currently offers you a portfolio of Problem-solving for ITIL® learning solutions for either the Foundation level or dedicated specifically to problem-solving for DevOps Teams.

Discover our Full Service Management Portfolio

Problem-solving for ITIL® by KEPNERandFOURIE®

ITIL® 4 Specialist: Drive Stakeholder Value

ITIL® v3 Service Offerings and Agreements Capability

ITIL® 4 Trails – ITIL Foundation

ITIL® 4 Trails – The ITIL® Practices

ITIL® v3 Foundation

ITIL® 4 Trails – The ITIL Service Value System and Service Value Chain

ITIL® v3 Service Operation Lifecycle

ITIL® v3 Service Offerings and Agreements Capability

ITIL® v3 Service Operation Lifecycle Classroom

ITIL® v3 Release, Control and Validation Capability

ITIL® 4 Trails – The ITIL Guiding Principles

ITIL® v3 Practitioner

ITIL® 4 Trails – Introduction to ITIL 4

ITIL® Practitioner Online

Grab@Pizza™

ITIL® v3 Operational Support and Analysis Capability

ITIL® v3 Service Strategy Lifecycle

ITIL® 4 Trails – Continual Improvement

ISO/IEC 20000 Practitioners

ITIL® 4 Trails – The Four Dimensions of Service Management

ITIL® v3 Continual Service Improvement Lifecycle Premium

AgileSHIFT

EXIN ITSM Foundation based on ISO/IEC 20000

ITIL® v3 Service Operation Lifecycle Premium

ITIL® 4 Specialist: Create, Deliver and Support

ITIL® v3 Foundation + Cloud Introduction

ITIL® Awareness

Control-IT for ITIL® v3

ITIL® v3 Service Transition Lifecycle

ITIL® 4 Trails – Service Management: Key Concepts

ITIL® v3 Planning Protection and Optimization Capability

TIPA Assessor for ITIL®v3

ITIL® v3 Planning, Protection, and Optimization Capability Premium

ITIL® v3 Service Transition Lifecycle Premium

ITIL® v3 Service Design Lifecycle

ITIL® 4 Managing Professional Transition

ITIL® 4 Foundation

ITIL® v3 Release, Control, and Validation Capability Premium

ITIL® v3 Service Design Lifecycle

TIPA Lead Assessor

ITIL® v3 Planning, Protection and Optimization Capability

ITIL® 4 Strategist: Direct, Plan & Improve

ITIL® 4 Leader: Digital & IT Strategy

ITIL® v3 Foundation and ITIL® v3 Practitioner Combined

Bookstore™

ITIL® v3 Continual Service Improvement

ISO/IEC 20000 Foundation

ITIL® v3 Service Strategy Lifecycle

ITIL® v3 Expert Program – Lifecycle Track

Agile Scrum Foundation

Agile Scrum Product Owner

ITIL® v3 Continual Service Improvement Lifecycle

Fast Track to ITIL® 4

ITIL® v3 Foundation with Apollo 13 Business Simulation

ITIL® 4 Trails – ITIL 4 Foundation Exam Preparation

ITIL® v3 Service Strategy Lifecycle Premium

ITIL® v3 Managing Across the Lifecycle

ITIL® v3 Service Offerings and Agreements Capability Premium

ITIL® v3 Foundation Exam Preparation Guide

ITIL® v3 Release, Control, and Validation Capability

ITIL® v3 Service Design Lifecycle Premium

ITIL® 4 Trails – Transitioning from ITIL v3 to ITIL 4

ITIL® v3 Expert Program – Capability Track

Benefits of Working with ITpreneurs

Ready-to-use training materials means faster time to revenue. Offer relevant training to your clients: order accredited training materials, book exams, and drive results.

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Innovative Solutions

We continue to innovate our portfolio. We offer blended learning programs, video-based learning as well as interactive learning tracks.

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Convenience

An intuitive ordering process and fully automated delivery portal that integrates with your own delivery processes make your life easy.

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Instructor Support

You get extensive guidance for instructors, ensuring optimal deliveries, every time. Don’t have an instructor? Use one of ours!

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Branded Products

Our printed books, ebooks, or printable books are branded with your logo and name. Your customers will log into your branded portal.

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Tailored Portfolio

You get various flavors of courseware, ensuring there always is an option that suits your needs.

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Click and Consume

A flexible pay-per-use model for courseware, exams and instructors offers you full flexibility instantly.

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Frequently Asked Questions

Questions By Organizations

What is required for my organization to start offering the KEPNERandFOURIE portfolio
  • ITpreneurs has been appointed by Thinking Dimensions Global, the owner of the KEPNERandFOURIE methodology to appoint Affiliates. In order to start offering this portfolio, a contract with ITpreneurs is required.
  • This contract stipulates the conditions for delivering this portfolio into the market.
  • Following the signing of this agreement, and paying the annual accreditation fee, your organization is accredited as a CTA – a Certified Training Affiliate.
Where do I sign up?

The portfolio is available through Leapest. In case you do not yet have a business account, please go ahead and create one. Once you have a business account, you will only need to sign the Problem-solving for ITIL® or Decision Making for DevOps Teams contract which will be provided through Leapest as well.

Questions By Trainers

I am currently a trainer for the Kepner and Tregoe portfolio with ITpreneurs, what is required for me to start delivering the KEPNERandFOURIE Foundation course?

The path to becoming an accredited trainer for the Problem-solving for ITIL® portfolio for a trainer delivering the KT Foundation course today is quite simple, and requires the following steps to be taken:

  • Trainers are required to complete a self-paced eLearning program of approximately 12 hours in duration.
  • Trainers are required to take and pass the KandF Foundation exam.
  • Following the eLearning program, they provide an own-job application of the PW, CW & Max4 Processes.
  • After an online positive review of this by a KEPNERandFOURIE Master Trainer, the trainer is considered as an Accredited Trainer. However, if the KandF Master trainer feels that a certain video recording of a specific ' teach-back’ is required, that would be mutually agreed upon and accreditation issued after successful completion.
What are the requirements for new trainers?
  • New trainers require the KEPNERandFOURIE Foundation certificate prior to starting the process to become a trainer. Candidates can qualify for the Foundation Exam once they’ve completed certain online video training on the KEPNERandFOURIE LMS. (Approximately 16 hours of self-paced learning)
  • Candidate trainers complete a 3-day live Train the Trainer session with a Master trainer.
  • Following the live train the trainer session, they provide a video recording of a teach-back of the PW, CW & Max4 topics.
  • After a positive review of this by a KEPNERandFOURIE Master Trainer, the trainer is considered as an Accredited Trainer.
I am a trainer for the KandF Foundation course, and now want to deliver other KandF programs.
  • The general rule for additional programs is that existing KandF trainers, are only required to take and pass the exam for the program they wish to teach.
  • In specific cases, and additional Train the Trainer program may be required because additional elements from the KandF method are introduced. When this applies, this is stipulated in the course fact sheet for that program.
For how long is the trainer accreditation valid?

Trainer accreditation in principle is valid forever. Trainers are expected to deliver at least 1 course per year in order to keep using the skills and applying the KandF methodology in practice. In case a trainer has not delivered a training program within a period of 24 months, it may be required to submit a new teach-back for evaluation. Failing to do this may result in the accreditation being removed.

Are there any fees associated with a trainer accreditation?

No, there are no fees associated with being an accredited trainer for the Problem-solving for ITIL® or Decision Making for DevOps Teams portfolio.

Don't Just Take Our Word For It

Interested In Licensing Our Courseware?

Ready-to-use training materials means faster time to revenue. Offer relevant training to your clients: order training materials, book exams and drive results. Interested to learn more? Fill out the form and we'll get in touch with you.