ITIL 4 Foundation – Introduction to ITIL 4
The Introduction to ITIL 4 Trail provides an overview of ITIL 4. Participants learn about the need for ITIL 4, it’s key benefits for organization, the core components of ITIL 4 (the Service Value System, Four Dimensions of service management, Guiding Principles, ITIL Practices), as well as the ITIL 4 Certification Scheme.
Go to your account to download the materials for this course.