ITIL® Higher Level Programs

Readying IT professionals for building modern IT Service Management practices.

ITIL 4 Certification Scheme

A continuous learning mindset, and interest in knowledge is one of the key characteristics of professionals working in modern digital companies.

ITIL 4 provides a modern and scalable approach to IT Service Management, and the ITIL Certification scheme provides the ability for IT professionals that they master IT service management.

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The ITIL 4 certification scheme complements the ITIL v3 certification scheme, and provides a modular approach to upskilling for IT professionals.

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ITIL Managing Professional

Are you looking to take IT service management into the digital age for your organization? Gear up and get ready for becoming an ITIL Managing Professional, by completing four practical training programs that help you become a well rounded and modern IT Service Management Professional.

ITIL Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4. These programs are targeted at IT practitioners, who are working in technology and digital teams across businesses.

The four programs provide you with practical and technical knowledge that allows you to run successful IT-enabled services, teams, and workflows.

To obtain the designation ITIL Managing Professional you have to complete and pass all four programs (or transition into ITIL 4 if you have 17 credits from the ITIL v3 scheme through the Transition module.

If you want to take the next step following Managing Professional, you have the option to obtain the ITIL Strategic Leader designation.

ITIL Specialist - Create, Deliver & Support

ITIL Specialist - Create, Deliver & Support

Audience:
IT Service Management professionals, specifically those responsible for end-end IT operations management
Product types:
ITpreneurs Pro, Premium, Select Quality Courseware
Delivery options:
3 days (virtual) classroom, 18 hours online micro learning, blended
Model:
pay per use, subscription

Description:
The Create, Deliver & Support Specialist certification is the ‘core’ service management program, and relevant to everyone working in a service management profile. Whether you are interested in going for the ITIL Managing Professional Designation or not, this certification is a must have for anyone working in ITSM.

Moving beyond IT delivery and IT Support activities, this module expands the scope and also introduced the ‘creation’ of IT services into the mix. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

This course will also cover service performance and will give practitioners an understanding of service quality and improvement methods. It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

ITIL Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. ITIL 4 Foundation is as a prerequisite.

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ITIL Specialist - Drive Stakeholder Value

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Audience:
IT Service Management professionals, specifically those responsible for managing supplier and partner relationships
Product types:
ITpreneurs Pro, Premium, Select Quality Courseware
Delivery options:
3 days (virtual) classroom, 18 hours online micro learning, blended
Model:
pay per use, subscription

Description:
The Drive Stakeholder Value Specialist Certification is relevant to everyone in a supplier facing role. This means those managing one or more suppliers, and working with suppliers in providing a single integrated service management organization.

This course covers all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners. It focuses on the conversion of demand into value via IT-enabled services. The course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

ITIL Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. ITIL 4 Foundation is as a prerequisite.

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ITIL Specialist - High Velocity IT

ITIL Specialist - High Velocity IT

Audience:
IT Service Management professionals, specifically those working in high performing and multiskilled IT teams
Product types:
ITpreneurs Pro, Premium, Select Quality Courseware
Delivery options:
3 days (virtual) classroom, 18 hours online micro learning, blended
Model:
pay per use, subscription

Description:
The High Velocity IT Specialist Certification is relevant to everyone working in Agile and DevOps Teams focusing on the rapid delivery of IT solutions. If your organization has moved beyond Agile and Scrum, and is applying Lean principles and a DevOps way of working, this is the training program relevant for you.

This course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products & services to obtain maximum value.

ITIL Specialist High Velocity IT is aimed at IT managers and practitioners involved in digital services or digital transformation projects working within or towards high velocity environments. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. This course has ITIL 4 Foundation as a prerequisite, and ITpreneurs also recommends the DASA DevOps Fundamentals as a prerequisite for this program.

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ITIL Strategist - Direct, Plan and Improve

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Audience:
IT Service Management professionals, specifically managers at all levels, and those involved in continual service improvement initiatives
Product types:
ITpreneurs Pro, Premium, Select Quality Courseware
Delivery options:
3 days (virtual) classroom, 18 hours online micro learning, blended
Model:
pay per use, subscription

Description:
The Direct, Plan and Improve ITIL Strategist Certification is relevant to managers at all levels within the IT organization. If you are leading one or more teams, and are involved in building plans and driving improvement initiatives, this certification is relevant for you.

This course provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. The course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage.

Professionals will learn to use practical and strategic methods for planning and delivering continual improvement with necessary agility. As planning and continual improvement are universal capabilities, this certification is relevant to both the ITIL Managing Professional as well as Strategic Leader stream. This course has ITIL 4 Foundation as a prerequisite. If you are working in an Agile/DevOps environment, it may be beneficial to also consider DASA DevOps Fundamentals

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ITIL Strategic Leader

As an ITIL Strategic Leader (SL) you recognize how ITIL can help your organization accomplish the digital transformation journey and become a digital company. ITIL is relevant for the delivery of all digital enabled services, and therefore a strategic asset to your organization.

ITIL Strategic leader comprises of two distinct modules, where one of these modules ITIL Strategist Direct, Plan and Improve is a universal module, and also relevant to the ITIL Managing Professional Path.

The ITIL Strategic Leader designation is relevant for those who are operating at a Leadership capacity within IT organizations, or who are aspiring leaders. You will learn to use ITIL at a strategic level, and use the ITIL practices to craft a strategy for your organization.

The ITIL SL designation is awarded to those completing both modules.

ITIL Strategist - Direct, Plan and Improve

Audience:
IT Service Management professionals, specifically managers at all levels, and those involved in continual service improvement initiatives
Product types:
ITpreneurs Pro, Premium, Select Quality Courseware
Delivery options:
3 days (virtual) classroom, 18 hours online micro learning, blended
Model:
pay per use, subscription

Description:
The Direct, Plan and Improve ITIL Strategist Certification is relevant to managers at all levels within the IT organization. If you are leading one or more teams, and are involved in building plans and driving improvement initiatives, this certification is relevant for you.

This course provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. The course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage.

Professionals will learn to use practical and strategic methods for planning and delivering continual improvement with necessary agility. As planning and continual improvement are universal capabilities, this certification is relevant to both the ITIL Managing Professional as well as Strategic Leader stream. This course has ITIL 4 Foundation as a prerequisite. If you are working in an Agile/DevOps environment, it may be beneficial to also consider DASA DevOps Fundamentals

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ITIL leader - Digital and IT Strategy

ITIL leader - Digital and IT Strategy

Audience:
IT Service Management professionals, specifically IT Leaders
Prerequisite:
ITIL Foundation, and a minimum of 3 years of managerial experience
Delivery options:
3 days (virtual) classroom, 18 hours online micro learning, blended
Model:
pay per use, subscription

Description:
The Digital and IT Strategy Leader Certification is relevant to those in a leadership capacity within the IT domain. If you are a new and aspiring leader looking to build and implement an effective IT Strategy, or you are an existing manager keen to take your leadership skills to the next level, this program is for you.

This course will focus on the alignment of digital business strategy with IT strategy. The course also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding. The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.

The IT & Digital Strategy module adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.

Accredited training for the ITIL Strategic Leader certification is mandatory to enable full understanding of the core material. ITIL 4 Foundation is a prerequisite. In addition, the ITIL Leader modules requires a minimum of three years of IT managerial experience. If you are working as a leader in an Agile/DevOps organization, you may also want to consider the DASA DevOps Leader program.

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Managing Professional Transition

Managing Professional Transition

Audience:
IT Service Management professionals – who have completed a range of ITIL v3 programs
Prerequisite:
Minimum of 17 credits from the ITIL v3 Certification Scheme
Product types:
ITpreneurs Pro and Select
Delivery options:
5 days (virtual) classroom, 30 hours self-study
Model:
pay per use, subscription

Description:
If you are currently an ITIL Expert, or if you have collected at least 17 credits in the ITIL v3 certification scheme, the ITIL 4 Managing Professional Transition module and the related exam fast tracks you into the ITIL 4 scheme and delivers you the ITIL® Managing Professional Designation.

The ITIL Managing Professional Transition course is a 5-day training program based on the learning outcomes prescribed by AXELOS for this module. This course will provide information on the key elements of the four modules in ITIL 4 Managing Professional stream (ITIL Specialist Create, Deliver and Support; ITIL Specialist Drive Stakeholder Value; IT Specialist High Velocity IT; and IT Strategist Direct, Plan and Improve).

The course will also provide an introduction to the key concepts covered in ITIL 4 Foundation. This course is specifically targeted towards the professionals who have 17 credits in the ITIL v3 certification scheme and wanted an easy transition across to ITIL 4. If you have less than 17 credits and more than 12 credits, ITpreneurs offers you a fast-track way to achieve the missing credits through the ITIL 4 Fast Track online learning program. If you currently hold less than 11 credits, the recommended approach to transition to ITIL 4 scheme is to take the ITIL 4 Foundation exam and then the four individual ITIL 4 Managing Professional courses.

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Pre-Order ITIL® 4 Higher Level Courseware

You will be contacted by ITpreneurs’ sales team.

Pre-Ordering is non-obligatory and for informative purposes only.
In the meantime, you will be kept up to date on all ITIL 4 related news.

3 Versions To Choose From

The Choice Is Yours, Benefit From A Wide Range Of Options.

Select

Quality Courseware that will prepare learners optimally for taking and passing their ITIL exam.

What is included

Pro

Quality Courseware supplemented with additional reference materials and tools that learners can use in their workplace.

What is included

Premium

Quality Courseware – highly interactive content, case study driven training program with a full range of extra options.

What is included