AXELOS and HDI Release White Paper on the Synergy between ITIL and KCS
ITpreneurs is excited to share with you the release of a new white paper by AXELOS and HDI on the Synergy between ITIL® and Knowledge-Centered Support (KCS). When your customers raise the question,
Do we do ITIL or do we do KCS? Which will help us better achieve our goals? the answer may very likely be “both”: ITIL for the full range of ITSM, KCS for knowledge management within ITSM. That is the thrust of a new collaborative white paper just released by AXELOS and HDI, which indicates that many support organizations that have adopted ITIL will be even more successful if they also adopt KCS.
This innovative white paper provides guidance and detailed analysis on the value to support organizations in adopting best practices based on both ITIL and KCS. It indicates that many ITIL processes (including incident, problem, change and release) are strengthened by knowledge management, for a fundamental reason: ITIL tells you the “why”, but not the (very important) “how”.
The Main Takeaway?
Any support organization that has adopted ITIL processes will benefit further from the adoption of the lesser-known KCS. ITpreneurs HDI portfolio contains a set of certifications in knowledge-centered support (KCS) that are complementary to the ITIL framework. This provides a strategy for capturing, structuring, and reusing knowledge within the service desk.
Tap into a Huge Market!
In conjunction with the whitepaper’s release, HDI has renamed the HDI KCS offerings to simplify the customer message and to align the KCS certification scheme with the ITIL certification scheme. There are no price changes to any of these products. We have also updated the Investing in KCS white paper on our website to reflect the product name changes, which you are welcome to download.
KCS Foundation is to KCS what ITIL Foundation is to ITIL
As the name suggests, it provides the “foundation” for KCS by detailing the methodology, terminology, and benefits of adoption. This course/certification is ideal for everyone in the organization that is adopting KCS. If they are ITIL Foundation certified, then they can benefit from being KCS Foundation certified.
If you would like to learn more, please take a look at the online demo of the Knowledge-Centered Support (KCS) Foundation course.
Interested in offering KCS to your customers? Learn more about the KCS Training and Certifications
Need more information? Please contact ITpreneurs.