ITpreneurs Hosts Live Webinar: How HDI Training Helped One Organization Achieve Customer Service Excellence
7 December, 2015 – Why organizations invest in training and certifying their service desk and support center teams on the globally recognized HDI standards? If you offer consulting and training to technical support professionals, you should join this ITpreneurs live webinar. Cay Robertson, Manager Service Desk of TECO – Tampa Electric Company and Rick Joslin, HDI Executive Director of Certification and Training will be our keynote speakers. Cay manages a top-notch service desk and access administration team for 4,000 employees at the Tampa Electric Company. Her service desk team won the 2009 HDI Team Excellence Award and is a finalist for the KCS (Knowledge Centered Support) Service Improvement Award. Cay will highlight how adopting HDI and KCS positively influence their KPIs, improve their organization service operations, the quality of support, increased customer satisfaction and employee satisfaction while saving money for the business.
HDI® is the leading source for help desk/service desk/support center emerging trends and best practices. HDI training and certifications provide the soft skills and service management training needed to provide excellent service. Since 2013, ITpreneurs partnered with HDI to expand the access to their training and certifications outside North America. ITpreneurs’ global partner base of training and consulting organizations have expanded their portfolio to include HDI training in their offering for technical support professionals.
Case Study: How HDI Helped One Organization Achieve Customer Service Excellence
9 December 2015, 4 pm CET / 10 am EST