This course covers key topics such as SLA design

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL® version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT,…

ITIL® 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital…

The ITIL® 4 Managing Professional Transition module is designed to allow ITIL® Experts or ITIL v3 candidates who have already invested to easily transition across to ITIL® 4. They can gain the designation of ITIL® 4 Managing Professional via one course and one exam. The associated certification exam voucher is included with this course.

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT,…