CCC Professional Cloud Service Manager Self-study Guide

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The Cloud Credential Council (CCC) Professional Cloud Service Manager™ certification enables learners to design, deliver and manage Cloud services.

Certificate Professional Cloud Service Manager
Duration 16 hours
Accreditor Cloud Credential Council
Delivery format Self-Study e-book, Exam Voucher

$495.00

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Exam Delivery

Online

Exam Format

Closed Book

Exam Proctoring

Web proctored

Exam Duration

75 minutes (15 minutes additional for non-native English Speakers)

Exam Pass Grade

65% of 25 simple multiple choice questions

Course Details

Module 1: Course Introduction

  • Let’s Get to Know Each Other
  • Overview
  • Course Learning Objectives
  • Course Agenda
  • Case Study
  • Activities

Module 2: Cloud Service Management Fundamentals

  • History of Cloud Computing
  • Basics of Cloud Service Management
  • Service Perspectives
  • Relationship with ITSM
  • Cloud Service and Support Models

Module 3: Cloud Service Management Roles

  • Cloud Management Roles
  • Service Management Roles
  • Organizational Roles

Module 4: Cloud Service Strategy

  • Cloud Strategy Fundamentals
  • Key Drivers for Adoption
  • Risk Management Overview

Module 5: Cloud Service Design, Deployment, and Migration

  • Basics of Cloud Service Design
  • Dealing with Legacy Systems, Services, and Applications
  • Benchmarking of Cloud Services
  • Cloud Service Capacity Planning
  • Cloud Service Deployment and Migration
  • Cloud Marketplace

Module 6: Cloud Service Management

  • Cloud Service Management Perspective
  • Cloud Service Level Management and Service Assurance
  • DevOps in a Hybrid IT and Cloud Computing Environment
  • Managing Cloud Service Configurations
  • Change Management for Cloud Computing Environments
  • Reacting to Demand for Cloud Services

Module 7: Cloud Service Economics

  • Pricing Models for Cloud Services
  • Procurement of Cloud-Based Services
  • Cloud Service Charging
  • Cloud Cost Models

Module 8: Cloud Service Governance

  • Basic Governance Definitions
  • Cloud Governance Framework
  • Cloud Governance Considerations

Module 9: Showing the Value of Cloud Services

  • Understanding the Value of Cloud Services
  • Linking the Value of Cloud Services to Strategy
  • Measuring the Value of Cloud Services

Module 10: Popular Service Management Frameworks

  • Best-Practice Frameworks
  • ISO Standards
  • Governance Frameworks
  • Cloud Standards

Exam Preparation Guide

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Prerequisites

There are no formal requirements for the completion of the certification. It is recommended, however, to possess a basic understanding of Cloud concepts and vocabulary as well as hold a CCC Cloud Technology Associate certification. Learners further benefit from a strong background in IT service management.

Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.

Certificate: Professional Cloud Service Manager

Duration: 16 hours

Domain: Emerging Technologies

Delivery Method:

  • Self-Study e-book
  • Exam Voucher

Accreditation: Cloud Credential Council

ITpreneurs made it easy to navigate the information available to obtain my certification. The instructions that followed upon purchasing the materials made for a stress-free process to register for my examination.

Erin Campbell

Deloitte Canada

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