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HDI Customer Service Representative eLearning Course

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HDI Customer Service Representative eLearning Course Elearning

1 Free Exam Included

★★★★★

64 Students

This skills-building and certification course introduces the skills and techniques required to provide outstanding customer service and support.

	Certificate	HDI Customer Service Representative (HDI-CSR)
	Duration	5-6 hours
	Accreditor	HDI
	Delivery format	Self-Study e-book, Mock Exam, Exam Preparation Guide

$395.00

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Prepare yourself with confidence for the official exam.

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Lifetime access to courses and materials.

Exam Delivery

Online

Exam Format

Closed Book

Exam Proctoring

Web Proctoring

Exam Duration

60 minutes (15 minutes additional for non-native English Speakers)

Exam Pass Grade

80% of 65 simple multiple choice questions

Course Details

Course Outline

Your Role in the Support Center
Communication Skills
Problem-solving and Troubleshooting Skills
Maximizing Effectiveness

Course Description

Frontline customer service representatives interact with your customers every day. Do they have the skills to create first-rate customer experiences? This skills-building and certification course introduces the skills and techniques required to provide outstanding customer service and support.

Important Note: Due to ITpreneurs IP restrictions, we cannot offer these courses to participants from Brazil, Australia, Japan, Sweden, Norway, Finland, Poland, Canada, USA. If you have inadvertently purchased one of the HDI courses, access/enrollment will have to be denied and a refund for the payment will be issued within 48 hours. Thank you for your cooperation and understanding.

HDI Customer Service Representative (HDI-CSR) training focuses on call handling best practices, communication and listening techniques, documentation, problem-solving, and troubleshooting skills, conflict negotiation, and responses to difficult customer behaviors.

Audience

Learning Objectives

Delivery format

HDI® is a registered trademark of HDI, a part of UBM LLC, Methodologies and Intellectual Property owned by HDI, a part of UBM LLC, which is used by permission of and under licensing agreement with HDI, a part of UBM LLC. All rights reserved.

Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.

Course Duration

Certificate: HDI Customer Service Representative (HDI-CSR)

Duration: 5-6 hours

Domain: Information Management

Delivery Method:

Self-Study e-book
Mock Exam
Exam Preparation Guide

Accreditation: HDI

How to pass the HDI Customer Service Representative eLearning Course Exam or Assessment

Scheduling Your HDI Customer Service Representative eLearning Course Exam or Assessment

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ITpreneurs made it easy to navigate the information available to obtain my certification. The instructions that followed upon purchasing the materials made for a stress-free process to register for my examination.

Erin Campbell

Deloitte Canada

About the Course Author

Marcel Foederer

Master Trainer at ITpreneurs and ITIL 4 Lead Architect

As an IT Service Management trainer, consultant and line manager with over 25 years of experience in IT, Marcel has performed strategic and tactical assignments in a wide variety of areas. For the ITIL 4 update, Marcel has been part of the ITIL 4 Lead Architect Team and Review Team at AXELOS. Through his association with AXELOS, Marcel comprehends the background, the architecture, and the underlying reasons of the ITIL 4 update.