HDI Support Center Analyst Elearning

83 Students

HDI Support Center Analyst (HDI-SCA) training focuses on help desk strategies for effective customer service, emphasizing problem-solving and trouble-shooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes.

Certificate HDI Support Center Analyst (HDI-SCA)
Duration 10-12 hours
Accreditor HDI
Delivery format Self-Study e-book, Mock Exam, Exam Preparation Guide


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Exam Delivery


Exam Format

Closed Book

Exam Proctoring

Web Proctoring

Exam Duration

60 minutes (15 minutes additional for non-native English Speakers)

Exam Pass Grade

80% of 65 simple multiple choice questions

Course Details

  • The Evolution of the Support Center
  • Strategic Framework
  • Service Delivery Methods and Technology
  • Support Center Processes and Operations
  • Call Handling Procedures
  • Communication Skills
  • Problem-Solving and Troubleshooting Skills
  • Maximizing Effectiveness

HDI® is a registered trademark of HDI, a part of UBM LLC, Methodologies and Intellectual Property owned by HDI, a part of UBM LLC, which is used by permission of and under licensing agreement with HDI, a part of UBM LLC. All rights reserved.

Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.

Certificate: HDI Support Center Analyst (HDI-SCA)

Duration: 10-12 hours

Domain: Information Management

Delivery Method:

  • Self-Study e-book
  • Mock Exam
  • Exam Preparation Guide

Accreditation: HDI

ITpreneurs made it easy to navigate the information available to obtain my certification. The instructions that followed upon purchasing the materials made for a stress-free process to register for my examination.

Erin Campbell

Deloitte Canada

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