ITIL-Foundation-(w--free-exam)

ITIL® 4 Foundation Elearning

22051 Students

ITIL® 4 Foundation is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

Certificate ITIL® 4 Foundation
Duration 6 hrs 20 min
Accreditor PEOPLECERT
Delivery format Self-Study e-book, Video Lessons, Exam Voucher, Practice Questions, Pre-course Reading, Post-course Reading, Quick Reference Cards

385.00

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ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Course Details

Course Outline

Course Content

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Course Description

This ITIL® 4 Foundation course provides an engaging way to learn about ITIL 4. Learners follow a guided path and learn about ITIL 4 through a series of short learning interventions. Every module comprises of videos, animations, quizzes/exercises, downloadable study material, and downloadable podcasts. Participants can learn at their own pace, in their own time, engaging with the media format that best fits their learning behaviour. Completing all 8 modules enables a participant to take on and pass the ITIL 4 Foundation exam.

Audience

The ITIL® (4) Trails target the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a Devops team

Learning Objectives

  • Service Management: Key Concepts
  • The ITIL Guiding Principles
  • The Four Dimensions of Service Management
  • The ITIL Service Value System and Service Value Chain
  • Continual Improvement
  • The ITIL Practices
  • ITIL 4 Foundation Exam Preparation
  • Transitioning from ITIL v3 to 4

Delivery format

  1. Self-Study e-book
  2. Video Lessons
  3. Exam Voucher
  4. Practice Questions
  5. Pre-course Reading
  6. Post-course Reading
  7. Quick Reference Cards

Prerequisites

None, although a familiarity with IT service delivery will be beneficial.

Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.

Course Duration

Certificate: ITIL® 4 Foundation

Duration: 6 hrs 20 min

Domain: Service Management

Delivery Method:

  • Self-Study e-book
  • Video Lessons
  • Exam Voucher
  • Practice Questions
  • Pre-course Reading
  • Post-course Reading
  • Quick Reference Cards

Accreditation: PEOPLECERT

How to pass the ITIL® 4 Foundation Exam

Delivery: Online

Format: Closed Book

Proctoring: Web Proctoring

Duration: 60 minutes (15 minutes additional for non-native English Speakers)

Number of questions: 40 simple multiple choice

Pass grade: 65%

Scheduling Your ITIL® 4 Foundation Exam

You will be able to use the voucher provided with the training material. Once you feel comfortable with the content of the course, our service desk will book the PEOPLECERT (official ITIL® 4 Foundation exam provider) exam for you.

Who is the author for this course?

With our Master Trainer, Marcel Foederer, as a member of the AXELOS Lead Architect Team, we helped to develop ITIL 4 and know ITIL 4 inside out. With a proven track record dating back to 2002, we provide countless professionals and training organizations (both as Affiliate and ATO) their ITIL courseware.

Is the ITIL 4 Foundation exam fee included in the course price?

Yes, the examination fee is included in the course price.

For how long can I access the elearning content?

Once you register with us for a course, you will have lifetime access to the content through our LMS.

What is your money-back guarantee?

You get a 7-day, no questions asked policy. There's no risk in trying this course.

How long are the exam vouchers valid?

Your exam voucher fee is included in the price of this ITIL course. However, you must procure the exam voucher within one year from the course purchase date.

ITpreneurs made it easy to navigate the information available to obtain my certification. The instructions that followed upon purchasing the materials made for a stress-free process to register for my examination.

Erin Campbell

Deloitte Canada

About the Course Author

Marcel Foederer
Master Trainer at ITpreneurs and ITIL 4 Lead Architect

As an IT Service Management trainer, consultant and line manager with over 25 years of experience in IT, Marcel has performed strategic and tactical assignments in a wide variety of areas. For the ITIL 4 update, Marcel has been part of the ITIL 4 Lead Architect Team and Review Team at AXELOS. Through his association with AXELOS, Marcel comprehends the background, the architecture, and the underlying reasons of the ITIL 4 update.

Simone Jo Moore
Framework Mixologist & Human API, Speaker, Facilitator, Trainer, Writer

Honored to be recognized as a Top 25 industry thought leader, contributing author to VeriSM Unwrapped and Applied as well as ITIL4 High-Velocity IT and a Lead Author for ITIL4 course content.

Thought-provoking and relevant, I like to probe the hearts and minds of businesses and IT, finding out what makes them tick and jumpstarting people’s thinking to evolve behavior and actions at any level. People connected, knowledge shared, possibilities discovered and potential realized is my active values and through these, help you articulate your vision, enable smoother transitions and form a resilient foundation on which you can drive your business forward in this fast-paced digital world.

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