- Module 1: Course Introduction
- Module 2: The Journey
- Module 3: Organizational Change Management (OCM)
- Module 4: The Desire
- Module 5: Communications
- Module 6: The Roadmap
- Module 7: Metrics and Measurements
- Module 8: Check, Control, and Redirect
- Module 9: Stay Tuned
- Module 10: Guding Principles
The ITpreneurs case study driven ITIL® Practitioner course offers practical guidance for professionals on how to adopt and adapt ITIL for their organization. This course is the next logical step for individuals who have earned the ITIL Foundation Certificate and are familiar with the ‘what’ and ‘why’ of ITIL. ITIL® Practitioner will focus on the ‘how’. Along with the course, the participants will receive an online assessment.
The ITpreneurs case study driven ITIL® Practitioner course offers practical guidance for professionals on how to adopt and adapt ITIL for their organization. This course is the next logical step for individuals who have earned the ITIL Foundation Certificate and are familiar with the ‘what’ and ‘why’ of ITIL. ITIL® Practitioner will focus on the ‘how’. This immersive case study driven course is developed by practitioners for practitioners. During the course, individuals, teams, and organizations will learn to address the challenges they’ll face in IT Service Management (ITSM) improvement initiatives. The course is packed with interactive assignments, checklists and guidance on how to make the improvement changes happen.
- IT Management
- IT Support Staff
- IT Consultants
- Business Managers
- Business Process Owners
- Service Providers
- System Integrators
- Explain the different ITSM concepts that are essential drivers of CSI.
- Apply the ITSM guidance principles in a real-world context.
- Apply the CSI approach to manage improvements in a given organizational context.
- Connect and align ITIL with other frameworks, good practices, and methodologies.
- Use measurements and metrics to enable continual improvement.
- Communicate effectively to enable CSI.
- Apply OCM to support continual improvement.
- Self-Study e-book
Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.
Certificate: ITIL® Practitioner
Duration: 24 hours
Domain: Service Management
- Self-Study e-book
Format: Open Book
Proctoring: Web Proctoring
Duration: 2 hour and 15 minutes (15 minutes additional for non-native English Speakers)
Number of questions: 40 simple multiple choice
Pass grade: 70%
You will be able to use the voucher provided with the training material. Once you feel comfortable with the content of the course, our service desk will book the PEOPLECERT (official ITIL® Practitioner eLearning + Exam exam provider) exam for you.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Don't Just Take Our Word For It
ITpreneurs made it easy to navigate the information available to obtain my ITIL certification. The instructions that followed upon purchasing the materials made for a stress-free process to register for my ITIL examination.
Trusting anyone in advancing your career is not something easy to do. But with ITpreneurs, I found that trust in their content and customer care.