ITIL 4 is the next iteration of ITIL, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world.
With Problem-solving for ITIL®, we offer the “how-to” component of the new Guiding Principles, Dimensions and Practices and interweave it with the fiber of the ITIL 4 Service Value System.
Imagine offering your learners a template with worked questions and key actions that would ensure a seamless handover between Incident Management to Problem Management to Change Control without having to reinvent the wheel. That is exactly what Problem-solving for ITIL® offers.
During the introductory webinar on Thursday, 11 April Matt Fourie (Problem-solving expert) and Marcel Foederer (member of the ITIL 4 Lead Architect team) will discuss how Problem-solving for ITIL® offers IT professionals the right templates, worked questions and key actions they need to make ITIL 4 a success.
With this new course, you can offer your ITIL learners the practical guidance they seek when implementing ITIL 4. Problem-solving for ITIL® puts your learners ITIL 4 Practices on steroids so this is one webinar you really don’t want to miss.
Access the Webinar Video
About the host
As an IT Service Management trainer, consultant and line manager with over twenty-five years of experience in IT, I have performed strategic and tactical assignments in a wide variety of areas. My experience includes project and program management, product management, requirements analysis and training delivery related to the IT Service Management international best practice, in both the private and public sectors on a global scale. Recently participated as a Lead Architect team member and author in the development of ITIL 4 Foundation and an author for the ITIL 4 Strategist module Direct, Plan and Improve.
Dr. Matt Fourie is a Professional Problem Solver as accredited by the Institute of Professional Problem Solvers (IPPS). He is an author of several books on Root Cause Analysis, Project Management, Problem Solving and is the co-author of the KEPNERandFOURIE® Thinking methodologies.
He has over 35 years of Problem Solving and Decision Making transformational experience helping organizations across the world solve some of their most vexing and seemingly unsolvable problems. He has worked across a wide spectrum of industries from Automotive, Financial, Manufacturing, Medical Devices, Pharmaceutical, Nuclear, Insurance, Airline, Technology, and Telecommunications.