ITIL® 4 Specialist: Create, Deliver and Support

ITIL 4 CDS – Introduction
2 Topics
ITIL 4 CDS Module 0 – Course Introduction Part 1
ITIL 4 CDS Module 0 – Course Introduction Part 2
ITIL 4 CDS – Organization and Culture
7 Topics
ITIL 4 CDS Module 1 – Introduction
ITIL 4 CDS Module 1 – Organization and Culture
ITIL 4 CDS Module 1 – Team Culture
ITIL 4 CDS Module 1 – Continual Improvement Culture
ITIL 4 CDS Module 1 – Collaborative Culture
ITIL 4 CDS Module 1 – Customer-Oriented Mindset
ITIL 4 CDS Module 1 – Postive Communication
ITIL 4 CDS – Effective Teams
5 Topics
ITIL 4 CDS Module 2 – Introduction
ITIL 4 CDS Module 2 – Capabilities, Roles and Competencies
ITIL 4 CDS Module 2 – Workforce Planning
ITIL 4 CDS Module 2 – Employee Satisfaction Management
ITIL 4 CDS Module 2 – Results Based Measuring and Reporting
ITIL 4 CDS – Information Technology to Create, Deliver and Support Service
7 Topics
ITIL 4 CDS Module 3 – Integration and Data Sharing
ITIL 4 CDS Module 3 – Reporting and Advanced Analytics
ITIL 4 CDS Module 3 – Collaboration and Workflow
ITIL 4 CDS Module 3 – Robotic Process Automation
ITIL 4 CDS Module 3 – Artificial Intelligence and Machine Learning
ITIL 4 CDS Module 3 – CI/CD
ITIL 4 CDS Module 3 – Information Model
ITIL 4 CDS – Value Stream
4 Topics
ITIL 4 CDS Module 4 – Introduction
ITIL 4 CDS Module 4 – Anatomy of a Value Stream
ITIL 4 CDS Module 4 – Designing a Value Stream
ITIL 4 CDS Module 4 – Value Stream Mapping
ITIL 4 CDS – Value Stream to Create, Deliver and Support Services
2 Topics
ITIL 4 CDS Module 5 – Introduction
ITIL 4 CDS Module 5 – Value Stream for Creation of a New Service
ITIL 4 CDS – Value Stream for User Support
2 Topics
ITIL 4 CDS Module 6 – Introduction
ITIL 4 CDS Module 6 – Value Stream Model for Restoration of a Live Service
ITIL 4 CDS – Prioritize and Manage Work
4 Topics
ITIL 4 CDS Module 7 – Introduction
ITIL 4 CDS Module 7 – Managing Queues and Backlogs
ITIL 4 CDS Module 7 – Prioritizing Work
ITIL 4 CDS Module 7 – Shift-Left Approach
ITIL 4 CDS – Commercial and Sourcing Considerations
4 Topics
ITIL 4 CDS Module 8 – Introduction
ITIL 4 CDS Module 8 – Build or Buy
ITIL 4 CDS Module 8 – Sourcing Models
ITIL 4 CDS Module 8 – Service Integration and Management
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ITIL 4 CDS Module 0 – Course Introduction Part 2

ITIL® 4 Specialist: Create, Deliver and Support ITIL 4 CDS – Introduction ITIL 4 CDS Module 0 – Course Introduction Part 2
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