ITIL 4_DSV_Mod 1 T01_Mapping the Customer Journey

ITIL 4_DSV_Mod 1 T02_Designing the Customer Journey

ITIL 4_DSV_Mod 1 T03_Measuring and Improving the Customer Journey

ITIL 4_DSV_Mod 2 T01_Understanding Service Consumers

ITIL 4_DSV_Mod 2 T02_Understanding Service Providers

ITIL 4_DSV_Mod 2 T03_Understanding and Targeting Markets

ITIL 4_DSV_Mod 3 T01_Service Relationship Types

ITIL 4_DSV_Mod 3 T02_Building Service Relationships

ITIL 4_DSV_Mod 3 T03_Building and Sustaining Trust and Relationships

ITIL 4_DSV_Mod 3 T04_Analyzing Customer Needs

ITIL 4_DSV_Mod 3 T05_Managing Suppliers and Partners

ITIL 4_DSV_Mod 4 T01_Managing Demand and Opportunities

ITIL 4_DSV_Mod 4 T02_Specifying and Managing Customer Requirements

ITIL 4_DSV_Mod 4 T03_Designing Service Offerings and User Experience

ITIL 4_DSV_Mod 4 T04_Selling and Obtaining Service Offerings

ITIL 4_DSV_Mod 5 T01_Agreeing and Planning Value Co-creation

ITIL 4_DSV_Mod 5 T02_Negotiating and Agreeing a Service

ITIL 4_DSV_Mod 6 T01_Planning Onboarding

ITIL 4_DSV_Mod 6 T02_Fostering Relationships with Users

ITIL 4_DSV_Mod 6 T03_Providing User Engagement and Delivery Channels

ITIL 4_DSV_Mod 6 T04_Enabling Users for Service

ITIL 4_DSV_Mod 6 T05_Elevating Mutual Capabilities

ITIL 4_DSV_Mod 6 T06_Offboarding

ITIL 4_DSV_Mod 7 T01_Service Mindset

ITIL 4_DSV_Mod 7 T02_Ongoing Service Interactions

ITIL 4_DSV_Mod 7 T03_Nurturing User Communities

ITIL 4_DSV_Mod 8 T01_Tracking Value Realization

ITIL 4_DSV_Mod 8 T02_Assessing and Reporting Value Realization

ITIL 4_DSV_Mod 8 T03_Evaluating Value Realization and Improving Customer Journeys

ITIL 4_DSV_Mod 8 T04_Realizing value for the service provider

ITIL 4 DSV Additional Components