Module 1: Course Introduction

1 Topic

ITIL® 4_HVIT_M01_T01_Course Introduction

Module 2: Introduction to High-Velocity IT

5 Topics

ITIL® 4_HVIT_M02_T01_High-Velocity IT

ITIL® 4_HVIT_M02_T02_Digital Technology

ITIL® 4_HVIT_M02_T03_Digital Organizations

ITIL® 4_HVIT_M02_T04_Digital Transformation

Module 2: Summary

Module 3: High-Velocity IT Approaches

3 Topics

ITIL® 4_HVIT_M03_T01_Relevance of High-Velocity IT Approaches

ITIL® 4_HVIT_M03_T02_High-Velocity IT Approaches in Detail

Module 3: Summary

Module 4: High-Velocity IT Operating Models

5 Topics

ITIL® 4_HVIT_M04_T01_Introduction

ITIL® 4_HVIT_M04_T02_ITIL Perspective

ITIL® 4_HVIT_M04_T03_High-Velocity IT Aspects

ITIL® 4_HVIT_M04_T04_High-Velocity IT Applications

Module 4: Summary

Module 5: ITIL Building Blocks for High-Velocity IT

5 Topics

ITIL® 4_HVIT_M05_T01_Digital Product Lifecycle

ITIL® 4_HVIT_M05_T02_Service Value Streams

ITIL® 4_HVIT_M05_T03_Four Dimensions of Service Management

ITIL® 4_HVIT_M05_T04_ITIL Management Practices

Module 5: Summary

Module 6: High-Velocity IT Culture

3 Topics

ITIL® 4_HVIT_M06_T01_Key Behavior Patterns

ITIL® 4_HVIT_M06_T02_ITIL Guiding Principles

Module 6: Summary

Module 7: Supporting Models and Concepts for Purpose

3 Topics

ITIL® 4_HVIT_M07_T01_Ethics

ITIL® 4_HVIT_M07_T02_Design Thinking

Module 7: Summary

Module 8: Supporting Models and Concepts for People

4 Topics

ITIL® 4_HVIT_M08_T01_Reconstructing for Service Agility

ITIL® 4_HVIT_M08_T02_Safety Culture

ITIL® 4_HVIT_M08_T03_Stress Prevention

Module 8: Summary

Module 9: Supporting Models and Concepts for Progress

4 Topics

ITIL® 4_HVIT_M09_T01_Working in Complex Environments

ITIL® 4_HVIT_M09_T02_Lean Culture

ITIL® 4_HVIT_M09_T03_ITIL Continual Improvement Model

Module 9: Summary

Module 10: High-Velocity IT Objectives and Techniques

3 Topics

ITIL® 4_HVIT_M10_T01_High-Velocity IT Objectives

ITIL® 4_HVIT_M10_T02_High-Velocity IT Techniques

Module 10: Summary

Module 11: Techniques for Valuable Investments

5 Topics

ITIL® 4_HVIT_M11_T01_Prioritization Techniques

ITIL® 4_HVIT_M11_T02_Minimum Viable Products and Services

ITIL® 4_HVIT_M11_T03_Product Service Ownership

ITIL® 4_HVIT_M11_T04_AB Testing

Module 11: Summary

Module 12: Techniques for Fast Developments

8 Topics

ITIL® 4_HVIT_M12_T01_Basic Concepts Related to Fast Development

ITIL® 4_HVIT_M12_T02_Infrastructure as Code

ITIL® 4_HVIT_M12_T03_Reviews

ITIL® 4_HVIT_M12_T04_Continual Business Analysis

ITIL® 4_HVIT_M12_T05_Continuous Integration Continuous Delivery (CI CD)

ITIL® 4_HVIT_M12_T06_Continuous Testing

ITIL® 4_HVIT_M12_T07_Kanban

Module 12: Summary

Module 13: Techniques for Resilient Operations

9 Topics

ITIL® 4_HVIT_M13_T01_Introduction to Resilient Operations

ITIL® 4_HVIT_M13_T02_Technical Debt

ITIL® 4_HVIT_M13_T03_Chaos Engineering

ITIL® 4_HVIT_M13_T04_Definition of Done

ITIL® 4_HVIT_M13_T05_Version Control

ITIL® 4_HVIT_M13_T06_Algorithmic IT Operations

ITIL® 4_HVIT_M13_T07_ChatOps

ITIL® 4_HVIT_M13_T08_Site Reliability Engineering (SRE)

Module 13: Summary

Module 14: Techniques for Co-created Value

3 Topics

ITIL® 4_HVIT_M14_T01_Basic Concepts of Co-created Value

ITIL® 4_HVIT_M14_T02_Service Experience

Module 14: Summary

Module 15: Techniques for Assured Conformance

4 Topics

ITIL® 4_HVIT_M15_T01_DevOps Audit Defense Toolkit

ITIL® 4_HVIT_M15_T02_DevSecOps

ITIL® 4_HVIT_M15_T03_Peer Review

Module 15: Summary

AXELOS Mock Exam

1 Topic

Additional Documents

1 Topic

Additional Documents

Module 1: Course Introduction

ITIL® 4 Specialist: High-Velocity IT Module 1: Course Introduction

Lesson Content

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ITIL® 4_HVIT_M01_T01_Course Introduction