ITIL® 4 Strategist: Direct, Plan and Improve
ITIL 4 DPI Module 1 – Course Introduction
1 Topic
Course Introduction
ITIL 4 DPI Module 2 – Core Concepts of DPI
5 Topics
ITIL 4 DPI Module 2 – Basics of Direction
ITIL 4 DPI Module 2 – Basics of Planning
ITIL 4 DPI Module 2 – Basics of Improvement
ITIL 4 DPI Module 2 – Other Core Elements
ITIL 4 DPI Module 2 – Additional Documents
ITIL 4 DPI Module 3 – DPI through Service Value Chain and Guiding Principles
3 Topics
ITIL 4 DPI Module 3 – DPI of the SVS
ITIL 4 DPI Module 3 – DPI of Guiding Principles
ITIL 4 DPI Module 3 – Additional Documents
ITIL 4 DPI Module 4 – Role of Direction in Strategy Management
4 Topics
ITIL 4 DPI Module 4 – Defining and Aligning with Strategies
ITIL 4 DPI Module 4 – Developing Effective Strategies
ITIL 4 DPI Module 4 – Defining Structures and Methods for Decision-Making
ITIL 4 DPI Module 4 – Additional Documents
ITIL 4 DPI Module 5 – Implementation of Strategies
5 Topics
ITIL 4 DPI Module 5 – Managing Risks in DPI
ITIL 4 DPI Module 5 – Making Decisions through Portfolio Management
ITIL 4 DPI Module 5 – Developing a Business Case
ITIL 4 DPI Module 5 – Directing via Governance, Risk, and Compliance (GRC)
ITIL 4 DPI Module 5 – Additional Documents
ITIL 4 DPI Module 6 – Introduction to Assessment and Planning
4 Topics
ITIL 4 DPI Module 6 – Core Concepts of Assessment
ITIL 4 DPI Module 6 – Conducting Effective Assessments
ITIL 4 DPI Module 6 – Core Concepts of Planning
ITIL 4 DPI Module 6 – Additional Documents
ITIL 4 DPI Module 7 – Assessment and Planning through VSM
4 Topics
ITIL 4 DPI Module 7 – Introducing VSM
ITIL 4 DPI Module 7 – Developing Value Stream Maps
ITIL 4 DPI Module 7 – Knowing More About VSM
ITIL 4 DPI Module 7 – Additional Documents
ITIL 4 DPI Module 8 – Measurement, Reporting, and Continual Improvement
5 Topics
ITIL 4 DPI Module 8 – Measurement and Reporting
ITIL 4 DPI Module 8 – Alignment of Measurements and Metrics
ITIL 4 DPI Module 8 – Success Factors and Key Performance Indicators
ITIL 4 DPI Module 8 – Continual Improvement
ITIL 4 DPI Module 8 – Additional Documents
ITIL 4 DPI Module 9 – Measurements and Continual Improvement through DImensions and SVS
4 Topics
ITIL 4 DPI Module 9 – Measurements for the Four Dimensions
ITIL 4 DPI Module 9 – Measurements for Products and Services
ITIL 4 DPI Module 9 – Continual Improvement of the Service Value Chain and Practices
ITIL 4 DPI Module 9 – Additional Documents
ITIL 4 DPI Module 10 – OCM Principles and Methods
4 Topics
ITIL 4 DPI Module 10 – Basics of OCM
ITIL 4 DPI Module 10 – OCM throughout DPI and Service Value Chain
ITIL 4 DPI Module 10 – Resistance and Reinforcement
ITIL 4 DPI Module 10 – Additional Documents
ITIL 4 DPI Module 11 – Communication Principles and Methods
3 Topics
ITIL 4 DPI Module 11 – Basics of Effective Communication
ITIL 4 DPI Module 11 – Communication with Stakeholders
ITIL 4 DPI Module 11 – Additional Documents
ITIL 4 DPI Module 12 – SVS Development Using Four Dimensions
5 Topics
ITIL 4 DPI Module 12 – Organizations and People in the SVS
ITIL 4 DPI Module 12 – Partners and Suppliers in the SVS
ITIL 4 DPI Module 12 – Value Streams and Processes in the SVS
ITIL 4 DPI Module 12 – Information and Technology in the SVS
ITIL 4 DPI Module 12 – Additional Documents
ITIL® 4 Strategist: Direct, Plan and Improve – Additional Documents
1 Topic
ITIL® 4 Strategist: Direct, Plan and Improve – Additional Documents
Sample Paper 1
Sample Paper 2
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ITIL 4 DPI Module 1 – Course Introduction
ITIL® 4 Strategist: Direct, Plan and Improve
ITIL 4 DPI Module 1 – Course Introduction
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