ITIL 4 DPI Module 1 – Course Introduction

1 Topic

Course Introduction

ITIL 4 DPI Module 2 – Core Concepts of DPI

5 Topics

ITIL 4 DPI Module 2 – Basics of Direction

ITIL 4 DPI Module 2 – Basics of Planning

ITIL 4 DPI Module 2 – Basics of Improvement

ITIL 4 DPI Module 2 – Other Core Elements

ITIL 4 DPI Module 2 – Additional Documents

ITIL 4 DPI Module 3 – DPI through Service Value Chain and Guiding Principles

3 Topics

ITIL 4 DPI Module 3 – DPI of the SVS

ITIL 4 DPI Module 3 – DPI of Guiding Principles

ITIL 4 DPI Module 3 – Additional Documents

ITIL 4 DPI Module 4 – Role of Direction in Strategy Management

4 Topics

ITIL 4 DPI Module 4 – Defining and Aligning with Strategies

ITIL 4 DPI Module 4 – Developing Effective Strategies

ITIL 4 DPI Module 4 – Defining Structures and Methods for Decision-Making

ITIL 4 DPI Module 4 – Additional Documents

ITIL 4 DPI Module 5 – Implementation of Strategies

5 Topics

ITIL 4 DPI Module 5 – Managing Risks in DPI

ITIL 4 DPI Module 5 – Making Decisions through Portfolio Management

ITIL 4 DPI Module 5 – Developing a Business Case

ITIL 4 DPI Module 5 – Directing via Governance, Risk, and Compliance (GRC)

ITIL 4 DPI Module 5 – Additional Documents

ITIL 4 DPI Module 6 – Introduction to Assessment and Planning

4 Topics

ITIL 4 DPI Module 6 – Core Concepts of Assessment

ITIL 4 DPI Module 6 – Conducting Effective Assessments

ITIL 4 DPI Module 6 – Core Concepts of Planning

ITIL 4 DPI Module 6 – Additional Documents

ITIL 4 DPI Module 7 – Assessment and Planning through VSM

4 Topics

ITIL 4 DPI Module 7 – Introducing VSM

ITIL 4 DPI Module 7 – Developing Value Stream Maps

ITIL 4 DPI Module 7 – Knowing More About VSM

ITIL 4 DPI Module 7 – Additional Documents

ITIL 4 DPI Module 8 – Measurement, Reporting, and Continual Improvement

5 Topics

ITIL 4 DPI Module 8 – Measurement and Reporting

ITIL 4 DPI Module 8 – Alignment of Measurements and Metrics

ITIL 4 DPI Module 8 – Success Factors and Key Performance Indicators

ITIL 4 DPI Module 8 – Continual Improvement

ITIL 4 DPI Module 8 – Additional Documents

ITIL 4 DPI Module 9 – Measurements and Continual Improvement through DImensions and SVS

4 Topics

ITIL 4 DPI Module 9 – Measurements for the Four Dimensions

ITIL 4 DPI Module 9 – Measurements for Products and Services

ITIL 4 DPI Module 9 – Continual Improvement of the Service Value Chain and Practices

ITIL 4 DPI Module 9 – Additional Documents

ITIL 4 DPI Module 10 – OCM Principles and Methods

4 Topics

ITIL 4 DPI Module 10 – Basics of OCM

ITIL 4 DPI Module 10 – OCM throughout DPI and Service Value Chain

ITIL 4 DPI Module 10 – Resistance and Reinforcement

ITIL 4 DPI Module 10 – Additional Documents

ITIL 4 DPI Module 11 – Communication Principles and Methods

3 Topics

ITIL 4 DPI Module 11 – Basics of Effective Communication

ITIL 4 DPI Module 11 – Communication with Stakeholders

ITIL 4 DPI Module 11 – Additional Documents

ITIL 4 DPI Module 12 – SVS Development Using Four Dimensions

5 Topics

ITIL 4 DPI Module 12 – Organizations and People in the SVS

ITIL 4 DPI Module 12 – Partners and Suppliers in the SVS

ITIL 4 DPI Module 12 – Value Streams and Processes in the SVS

ITIL 4 DPI Module 12 – Information and Technology in the SVS

ITIL 4 DPI Module 12 – Additional Documents

ITIL® 4 Strategist: Direct, Plan and Improve – Additional Documents

1 Topic

ITIL® 4 Strategist: Direct, Plan and Improve – Additional Documents

ITIL 4 DPI Module 1 – Course Introduction

ITIL® 4 Strategist: Direct, Plan and Improve ITIL 4 DPI Module 1 – Course Introduction

Lesson Content

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Course Introduction