Experienced certified trainer in ITIL(r) v3, ITIL 4 (Foundation, MP Transition), consultant in ITSM, and running ITSM and recently the Phoenix simulations. Strong training and IT Service Management, writing courseware, scripting, and recording for e-learning and public speaking. Certified Practitioner in PRINCE2, and Security Certifications (Security +, CISMP ). Master trainer for g2g3’s Polestar Simulation.