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Catch up on the latest news and IT best practices expert views.

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New in Talent Academy for February: Self-discovery, Messaging UI Improvements, Archive State and Customizable Dashboard

Give control and gain insights with Role-based Course Self-discovery & Enrollment (Premium) Whether it is self-paced learning, live instruction, pre-made templates, or your own course,…

New in Talent Academy for November: Assignment Content Type, Learner Progress Report, UI Track Navigation Optimization

November just knocked on our door… and to elevate the shorter days and longer nights, we prepared a long list of new features you’ll definitely…

How to Apply Different Teaching Models in an Online World

We are bombarded with online and virtual training on any topic you could imagine. Individuals, organizations, and education services offer some shape or form of…

Knowledge Byte: The Basics of Continual Improvement

The following figure shows the ITIL continual improvement model. The ITIL continual improvement model, introduced in the ITIL Foundation and shown in the preceding figure,…

Knowledge Byte: Leveraging the SMART Approach

Some organizations, when defining KPIs, use the specific, measurable, achievable, relevant, and time-bound (SMART), model. There are many ways to leverage SMART depending on the…

Knowledge Byte: Optimize Flow With Value Stream Mapping

Value Stream Mapping helps identify the areas of improvements in a business process by visualizing the value-add and the non-value-add activities. You do the visualization…

Knowledge Byte: What is Kanban and Why it is Used

Kanban is a lean method based on a highly-visualized pull-based workflow that manages and improves work across human systems by balancing demands with available capacity,…

Knowledge Byte: Differentiating Continuous Integration, Continuous Delivery, and Continuous Deployment

Continuous integration/continuous delivery contributes to fast development as well as to resilient operations because the deployments are more reliable. The code commit triggers the automated…

Knowledge Byte: Toyota Kata’s Contribution to the ITIL Continual Improvement Model

In the context of the ITIL continual improvement model, Toyota Kata helps to answer the following questions: —Step 1: What is the vision? —Step 2:…

Knowledge Byte: What is Safety Culture and Why it is Important

Safety Culture is about fostering a climate in which people are comfortable being and expressing themselves. Digitally enabled organizations have a particular pressure to keep…