Mark O’Loughlin is a business owner, senior executive, Director, consultant and strategist helping organizations to improve their business development, sales, marketing, service delivery, and customer services.

Mark is recognized as a global thought leader in digital IT, cloud computing, DevOps, cloud service management and IT Service Management, providing consulting services to global clients.

Mark is the author of two books, is published in four languages and is a keynote speaker and educator. Has extensive experience in outsourcing, business transformation, driving business change, IP development and digital enablement. Mark is one of only eighty-five ITIL Masters globally.