With over 30 years of experience in high technology and IT services and support, Paul has held numerous positions in IT support services and service marketing. Experience includes delivery of front line technical support (levels 1, 2 and 3), support team lead, international support manager, manager of service business development, support marketing manager and director of solutions marketing.

Paul is the current President and Principal Consultant at Optimal Connections, LLC, which delivers IT service and support training and consulting services to businesses and organizations of all types. For more information visit www.optimalconnections.com.