I have been involved in the IT industry for more than 35 years, with a broad background in IT operations, IT management and product innovation and development. I was a project team lead in the original BITE (Business & IT Excellence) process modeling of ITIL, an ITIL V2 author and a member of the ITIL V3 advisory group.

Currently, I am co-owner of GamingWorks, a company that develops and deploys a range of business simulations focusing on IT Service Management, Project management, Business & IT alignment and DevOps. These simulations are offered through our ever-expanding global network of partner organizations. I was also co-author and developer of the ABC of ICT products and publications.

I travel the world speaking at international ITSM best practice conferences and events and deliver simulation workshops to organizations adopting best practices and embarking upon transformational initiatives. I also capture and share in Industry blogs both success and fail factors relating to organizational change.