This courseware is available in a Virtual Classroom configuration.

CCC Professional Cloud Service Manager (PCSM)

In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organizations are…

Certificate Professional Cloud Service Manager
Duration 3 Days
Delivery Blended, Classroom, Virtual Classroom
Accreditor Cloud Credential Council
Languages English

What is included in CCC Professional Cloud Service Manager (PCSM)

Course Description

In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organizations are adopting strategies that include cloud computing in order to meet these challenges and offer repeatable, flexible and scalable services. Service Management professionals are challenged to help organizations optimally ensure measurable service delivery and management in cloud environments.

The Professional Cloud Service Manager (PCSM) course enables participants to design and deliver cloud services. This training is delivered as a 3-day classroom or virtual classroom program. The course provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impacts operational processes, and how to adapt existing processes to deliver better services.

The course materials include comprehensive reference materials that help participants continue the educational experience after the course. The PCSM course prepares candidates for the PCSM exam provided by the Cloud Credential Council (CCC). The PCSM course is endorsed, recognized and supported by several key technology vendors and Standards bodies.

Course Information

Certification: Professional Cloud Service Manager

Duration: 3 Days

Domain: Emerging Technologies

Delivery Method: Blended, Classroom, Virtual Classroom

Accreditor: Cloud Credential Council

Available Languages: English

Purchase Options: Pay Per Use Courseware


The PCSM course will be of interest to:

  • IT Managers and CIOs
  • Service Managers (with or without an ITIL background)
  • Service Management Professionals
  • Cloud Strategy and Management Consultants
  • Service Architects, Technical Pre-Sales Consultants
  • IT Professionals

Learning Objectives

At the end of this course, you will be able to:

  • Recall cloud service management terminology, definitions, and concepts.
  • Explain basic terminology related to cloud service management.   
  • Analyze an organization’s strategic assets and capabilities to successfully design, deploy, and run cloud services.
  • Identify and explain important roles involved in cloud service management.  
  • Compare the relationship between cloud provider and cloud consumer.
  • Differentiate between potential risks and benefits of adopting a cloud strategy.
  • Produce an initial cloud adoption strategy.
  • Illustrate the benefits and drive the adoption of cloud-based services within an organization.
  • Identify strategies to reduce risk and remove issues associated with the adoption of cloud computing and cloud-based services.
  • Analyze the impact of demand and how to “right-size” cloud services at the design stage.
  • Outline what a cloud marketplace is and differentiate between the consumer’s and provider’s perspective of a cloud marketplace.
  • Analyze effective demand management across cloud-based service models.
  • Illustrate the benefits, risks and issues of DevOps within an IT organization.
  • Select appropriate structures for designing, deploying, and running cloud-based services within traditional IT organizations.
  • Outline the various pricing models for cloud services.
  • Examine the challenges with purchasing cloud-based services.     
  • Diagram a hybrid IT cost model.  
  • Discover key governance requirements of cloud service provision.                    
  • Model cloud service management principles into ICT operations and IT service management.
  • Demonstrate how to link cloud value back to IT strategy.
  • Name a number of popular and relevant IT frameworks and standards.
  • Predict the complexities involved in designing, deploying, and running cloud services.
  • Compare and contrast cloud service management with traditional IT service management in the existing IT organization.


Course Outline

Module 1: Course Introduction

Let’s Get to Know Each Other


Course Learning Objectives

Course Agenda

Case Study


Module 2: Cloud Service Management Fundamentals

History of Cloud Computing

Basics of Cloud Service Management

Service Perspectives

Relationship with ITSM

Cloud Service and Support Models

Module 3: Cloud Service Management Roles

Cloud Management Roles

Service Management Roles

Organizational Roles

Module 4: Cloud Service Strategy

Cloud Strategy Fundamentals

Key Drivers for Adoption

Risk Management Overview

Module 5: Cloud Service Design, Deployment, and Migration

Basics of Cloud Service Design

Dealing with Legacy Systems, Services, and Applications

Benchmarking of Cloud Services

Cloud Service Capacity Planning

Cloud Service Deployment and Migration

Cloud Marketplace

Module 6: Cloud Service Management

Cloud Service Management Perspective

Cloud Service Level Management and Service Assurance

DevOps in a Hybrid IT and Cloud Computing Environment

Managing Cloud Service Configurations

Change Management for Cloud Computing Environments

Reacting to Demand for Cloud Services

Module 7: Cloud Service Economics

Pricing Models for Cloud Services

Procurement of Cloud Based Services

Cloud Service Charging

Cloud Cost Models

Module 8: Cloud Service Governance

Basic Governance Definitions

Cloud Governance Framework

Cloud Governance Considerations

Module 9: Showing the Value of Cloud Services

Understanding the Value of Cloud Services

Linking the Value of Cloud Services to Strategy

Measuring the Value of Cloud Services

Module 10: Popular Service Management Frameworks

Best-Practice Frameworks

ISO Standards

Governance Frameworks

Cloud Standards

Module 11: Exam Preparation Guide

Delivery is subject to Leapest terms and conditions.

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