HDI® Desktop Support Technician
This courseware is available in a Virtual Classroom configuration.
Desktop support professionals spend much of the day visiting customers at their workstations or home offices, providing technical support for many desktop systems. HDI Desktop…
Read More| Certificate | HDI® Desktop Support Technician | |
| Duration | 2 Days | |
| Delivery | Blended, Classroom, Virtual Classroom | |
| Accreditor | HDI | |
| Languages | English |
What is included in HDI® Desktop Support Technician
Desktop support professionals spend much of the day visiting customers at their workstations or home offices, providing technical support for many desktop systems.
HDI Desktop Support Technician (HDI-DST) training focuses on key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer’s experience.
Available Courseware For HDI® Desktop Support Technician
Instructor Package
Includes a slide deck suitable for Classroom and Virtual Classroom delivery, instructor notes to guide the trainer through the course delivery, and a version of the Coursebook.
Learner Coursebook
Coursebook with all the relevant information required for the learner to take and pass the exam.
Course Agenda
Sample agendas for running successful Classroom, Virtual Classroom, or Blended Classroom sessions.
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We really enjoy the way the courseware is structured, covering not only the theoretical aspects but also clear real-life examples.
Gabriel Espinosa
Service Desk Manager At City National Bank