This courseware is available in a Virtual Classroom configuration.
Organizations that leverage knowledge and manage it effectively can reduce costly mistakes, accelerate the implementation of new ideas, and eliminate redundant work. A thriving knowledge…Read More
|Delivery||Blended, Classroom, Virtual Classroom|
What is included in KCS Foundation
Organizations that leverage knowledge and manage it effectively can reduce costly mistakes, accelerate the implementation of new ideas, and eliminate redundant work. A thriving knowledge management program, one that successfully captures, structures, and reuses information, is a vital component of top-performing companies and often provides them with a competitive advantage.
In this course, you will gain an awareness of knowledge management best practices and be introduced to the fundamental concepts of the KCS methodology. This course can be used to build internal support for a new knowledge management initiative.
Certification: KCS Foundation
Duration: 1 Day
Domain: Information Management
Delivery Method: Blended, Classroom, Virtual Classroom
Available Languages: English
Purchase Options: Pay Per Use Courseware
- Technical support or business professionals who want a fundamental understanding of the benefits and processes associated with Knowledge-Centered Service
- Individuals who are preparing for the KCS Foundation certification exam
At the end of this course, you will be able to:
- Learn Knowledge management best practices
- Learn Knowledge-Centered Service concepts and methodology
- Learn the value and benefits of adopting Knowledge-Centered Service
Unit 1: What is Knowledge-Centered Service and Why Do We Need It?
- The History of Knowledge-Centered Service
- The Concepts of KCS
- The Benefits of KCS
- Proactive versus Reactive Knowledge Management
Unit 2: The KCS Methodology: The Knowledge-Centered Service Model
- The Double Loop Process Model
- The Solve Loop
- The Evolve Loop
Unit 3: Wrapping Up the Knowledge-Centered Service Methodology
- Performance Assessment
- Return on Investment
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We really enjoy the way the courseware is structured, covering not only the theoretical aspects but also clear real-life examples.
Service Desk Manager At City National Bank