ITIL® 4 Foundation

Proven Training Materials for a New Generation of ITIL

We Are In The Midst Of The 4th Industrial Revolution

The world is becoming digital. As technology is becoming embedded in society, organizations need to ready themselves for a new way of working. Over the years organizations and professionals have looked at ITIL as their guiding light to support organizations, now ITIL has evolved, and ITIL 4 is here to navigate organizations into the modern age.

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Why Write ITIL 4 Courseware Yourself When We Already Did All The Hard Work For You?

With our Master Trainer, Marcel Foederer, as a member of the AXELOS Lead Architect Team, we helped to develop ITIL 4 and know ITIL 4 inside out. With a proven track record dating back to 2002 ITpreneurs provides countless corporations and training organizations (both as Affiliate and ATO) ITIL courseware.

The current version is written by a great number of expert contributors from around the globe, ITpreneurs engages with the ITSM community at large to develop its courseware.

We have been developing ITIL training programs since 2002, and our courseware has been used to train more people than any provider in the market. Countless corporations and 500+ training providers worldwide use ITpreneurs training materials and services.

Don't Just take Our Word for It

Peter-Quinlan-94x70-circle

Excellent content. Greatly appreciate the support from all of the ITpreneurs team. Really looking forward to using this outstanding material - thanks once again!

Peter Quinlan

University Professor & ITSM Trainer

Mike-Vikdal-94x70-circle

The content from ITpreneurs allows students to walk away with a much greater understanding and experience of how ITIL practices can drive greater efficiencies in their organization.

Mike Vikdal

President Of Auslyn Group

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I do really love the way their ITIL 4 courseware is structured, covering not only the theoretical aspects of ITIL but also clear real-life examples.

Gabriel Espinosa

Service Desk Manager At City National Bank

High-Quality Ready-To-Use ITIL 4 Courseware

We Do All The Heavy Lifting For You.

With our Master Trainer, Marcel Foederer, as a member of the AXELOS Lead Architect Team, we helped to develop ITIL 4 and know ITIL 4 inside out. With a proven track record dating back to 2002, we provide countless corporations and training organizations (both as Affiliate and ATO) their ITIL courseware.

Professional Courseware

Your customers expect professional courseware. We provide you exactly that - accredited courseware with a proven track record, with your name on it!

Lower costs

Write down the number you will spend in building courseware, and you will find that we offer a much more cost-effective option.

More Options

Not every learner is the same. There is also no one-size fits all courseware. For this reason we offer you 4 versions of courseware.

A Complete Solution

We can provide ebooks for digital learners, printed books for in the classroom, we can facilitate trainers for you, and deliver exams at the end of your class.

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Attractive licensing options

Pay Per Use Pricing Model

  • ITpreneurs offers a simple and intuitive pay per use pricing model for all its products.
  • This means you only buy for what you consume from us.
  • The price is transparent and visible through Leapest (Leapest.com) and Leapest ensures a smooth and flexible order and delivery of courseware.
  • You can order ebooks, print licenses or printed courseware.
  • For printing and shipping a surcharge applies.

Subscription Pricing Model

  • ITpreneurs offers an intuitive subscription based pricing model for ITIL 4. In this pricing model you pay an annual subscription fee, and for 12 months, you have unlimited access to our professional ITIL 4 Foundation courseware.
  • For printed courseware you will pay only the printing and shipping costs as a surcharge.

4 Versions to Choose From

The Choice Is Yours, Benefit From A Wide Range Of Options.

One size doesn’t fit all. ITIL 4 needs a revolution in the way training materials are being used. We launched 4 versions of the ITIL Foundation program in various delivery methods. Whether you are looking for basic materials or want to go full out.

Select

Quality Courseware that will prepare learners optimally for taking and passing their ITIL 4 Foundation exam.

Pro

Quality Courseware supplemented with additional reference materials and tools that learners can use in their workplace.

Premium

Premium Quality Courseware – highly interactive content, case study driven training program with a full range of extra options.

Special

A unique ITIL 4 edition that includes a special memorabilia – demonstrating that the learners were among the first in the world to be ITIL 4 Certified.

Pro

ITpreneurs ITIL 4 Pro courseware helps learners to pass their exam and helps them to understand what ITIL 4 means in the context of the real world of the learner.

A comprehensive case study is integrated in the course, building a real world connect, and presenting challenges to the learner they will also face every day.

The Pro-version further includes additional learning tools to enhance the experience of the learner. This includes pre-course reading materials, a pre-assessment, and a quick reference card.

What is included

Student Coursebook

The Coursebook is the core learning materials provided to learners. This includes the visuals presented by the instructor, supported with additional reading materials, examples, reference materials, sample exams, the syllabus, and more.

Engaging case study

Apply ITIL 4 in a real-world environment. An interactive case study is embedded in the course and brings ITIL to life for learners by providing context and example.

Quick Reference Cards

The Quick Reference Card is a printable PDF that provides a snapshot of ITIL 4. It presents the key concepts, key terminology, an overview of the most important models and diagrams presented in ITIL 4. The Quick Reference Card is a guide that IT professionals put on their desk, or keep in their bag refer to on a daily basis.

Instructor Package

This includes all relevant items an instructor needs for the delivery of an ITIL 4 course in the classroom or virtual classroom. It includes a student Coursebook, and presentation materials as Google Slides that can be offered offline as well as online. A complementary PDF version of the training materials are included as well.

Instructor delivery notes are included for every section, as well as model answers. ITpreneurs offers recorded or live train the trainer sessions to help instructors prepare for their delivery.

Pre-course reading and pre- assessment

A Quick guide that helps the learner prepare for joining the classroom ensuring the learner will get the most out of the program.

Post-course reading

Opportunities for the learners to go through the scenarios and identify the elements of the ITIL 4 guidance, considering their own experience in the organization.

Premium

ITpreneurs ITIL 4 Premium is our most comprehensive learning solution available in the market. This version includes rich learning tools and creates an optimal situation for learners to take advantages of ITIL 4.

Additional to the content provided in the Pro version, this course comes with a full range of additional content, including end-of-day quizzes, checklists, a poster, infographics, and a complete quick reference book.

Trainers receive editable slides for the non-core content areas of the course, allowing instructors to tailor the course for a specific course delivery.

What is included

Student Coursebook

The Coursebook is the core learning materials provided to learners. This includes the visuals presented by the instructor, supported with additional reading materials, examples, reference materials, sample exams, the syllabus, and more.

The coursebook is branded with your logo and available as an ebook, print license, or printable book.

Editable slides

This provides editable (PPT) materials for the non-core ITIL elements. This allows those delivering training programs to tailor the delivery to the needs of learners.

Engaging case study

Apply ITIL 4 in a real-world environment. An interactive case study is embedded in the course and brings ITIL to life for learners by providing context and example.

Free pdf eBook

A complementary student coursebook (pdf ebook) for all learners who receive printed courseware.

Quick Reference Cards

The Quick Reference Card is a printable PDF that provides a snapshot of ITIL 4. It presents the key concepts, key terminology, an overview of the most important models and diagrams presented in ITIL 4. The Quick Reference Card is a guide that IT professionals put on their desk, or keep in their bag refer to on a daily basis.

Instructor Package

This includes all relevant items an instructor needs for the delivery of an ITIL 4 course in the classroom or virtual classroom. It includes a student Coursebook, and presentation materials as Google Slides that can be offered offline as well as online. A complementary PDF version of the training materials are included as well.

Instructor delivery notes are included for every section, as well as model answers. ITpreneurs offers recorded or live train the trainer sessions to help instructors prepare for their delivery.

Pre-course reading and pre- assessment

A Quick guide that helps the learner prepare for joining the classroom ensuring the learner will get the most out of the program.

Post-course reading

Opportunities for the learners to go through the scenarios and identify the elements of the ITIL 4 guidance, considering their own experience in the organization.

Quick Reference Book

The Quick Reference Book provides a summary of ITIL in an easy to use and read format. After the completion of a course learners typically don’t use the coursebook anymore, and put it away in a closet. The Quick Reference Book is something they keep using. For example to look up a definition, a diagram, or want to have a quick overview of the ITIL Practices. This is an ideal ITIL pocket guide.

Select

The core ITIL 4 context is captured well by involving seasoned ITIL experts, including ITpreneurs’ Marcel Foederer, one of the Axelos ITIL 4 Lead Architects.

ITpreneurs Learning designers structured this course for optimal exam results - aligning the courseware with the syllabus, and ensuring the exam objectives are properly covered.

What is included

Student Coursebook

The Coursebook is the core learning materials provided to learners. This includes the visuals presented by the instructor, supported with additional reading materials, examples, reference materials, sample exams, the syllabus, and more.

Instructor Package

This includes all relevant items an instructor needs for the delivery of an ITIL 4 course in the classroom or virtual classroom. It includes a student Coursebook, and presentation materials as Google Slides that can be offered offline as well as online. A complementary PDF version of the training materials are included as well.

Instructor delivery notes are included for every section, as well as model answers. ITpreneurs offers recorded or live train the trainer sessions to help instructors prepare for their delivery.

ITIL 4 Foundation Components

A coursebook branded with your logo to help prepare your students for the exam.

Download a preview

 

Presentation materials for the trainer to deliver the courseware in the physical or virtual classroom.

Download a preview

A special guide that explains the most relevant Frameworks, Methodologies, and Practices that integrate with ITIL 4.

A set of examples of ITIL 4 Concepts applied in the real world.

Download a preview

It presents an overview of the most important models and diagrams presented in ITIL 4.

Learners will experience the ITIL service value chain through real challenges and opportunities at Axle Car Hire, our case study company.

Access a preview

ITIL 4 Storyline Videos

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Frequently Asked Questions

Why is there a need for an update to ITIL?

We are in a time of unprecedented change, known as the ‘Fourth Industrial Revolution’. This is characterized by the digital transformation of our world and the unavoidable interaction between humans, digital technologies and physical assets. It creates an increasingly fast-paced and complex environment, requiring organizations to be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to succeed. The ITIL 4 framework helps organizations to connect and align these different challenges that are relevant not only to ITSM professionals but also to a wider range of professionals working in the digital world.

When will ITIL 4 launch?
  • ITIL 4 Foundation launched 28 February 2019. 
  • ITIL 4 Managing Professional Transition Module launched 3 October 2019.
  • ITIL 4 Managing Professional Modules (ITIL 4 Specialist: Create, Deliver and Support, and ITIL 4 Strategist: Direct, Plan and Improve) launched 8 November 2019.
  • ITIL 4 Managing Professional Modules (ITIL 4 Specialist: Drive Stakeholder Value, ITIL 4 Specialist: High Velocity IT) will launch 28 February 2020.
How can I get accredited as an ITIL 4 trainer?
  • To become an ITIL 4 Foundation trainer, you will be required to pass the ITIL 4 Foundation examination and provide evidence that you:
    • Hold the ITIL 4 Foundation Certificate
    • Are a current ITIL Expert or hold a minimum of six credits from ITIL v3
    • Have Intermediate/Practitioner qualifications
    • Meet PeopleCert’s delivery requirements: submit an updated CV, evidence of a minimum 3-year practical experience in the subject, evidence of a minimum of 10 days experience delivering classroom-based training in AXELOS courses or related subjects, evidence of attending familiarization training(s) per module provided by the applying organization which are all stated and declared by signing PeopleCert’s Trainer Application Form.
  • Accredited ITIL trainers who want to get accredited to deliver training for the ITIL 4 Managing Professional Transition module, need to have passed the ITIL 4 Managing Professional Transition exam.
    • To become eligible to sit the exam, trainers need to be accredited to deliver ITIL v3 Intermediate/MALC courses. ITIL trainers who are only accredited to teach Foundation or Practitioner level, will be required to prove they hold MALC or at least 17 credits from ITIL v3, by uploading the relevant certificates on their PeopleCert profile, prior to taking the exam.
    • To get accredited, trainers need to watch the Train-the-Trainer videos and sit the ITIL 4 Managing Professional Transition exam.
    • Online Train-the-Trainer videos will become available early September 2019 through the PeopleCert Support area for all ITIL trainers.
    • Eligible trainers will be able to take their ITIL 4 Managing Professional Transition exam, free of charge, with online proctoring through PeopleCert.
Is training mandatory to take an ITIL 4 exam?
  • AXELOS has not mandated training for ITIL Foundation, however, they encourage learners to partake in training to fully understand the new material.
  • For all modules in the ITIL Managing Professional and ITIL Strategic Leader streams (including the ITIL Managing Professional transition module), training is mandatory to enable candidates to fully understand the new material.
I am already an ATO, can I still work with courseware from ITpreneurs?
  • In short - Yes absolutely. ITpreneurs works with many ATOs around the world who use ITpreneurs’ courseware. As an ATO you have the option to use your own courseware or work with ITpreneurs’ courseware.
  • In case you are an ATO already, it’s quite simple to get started with ITpreneurs. You need to inform Peoplecert of this, and you can start using our courseware immediately. When you sign up as a new Affiliate with ITpreneurs, we help you complete a registration form.
I am already an Affiliate with another ATO, can I still work with courseware from ITpreneurs?
  • Yes. AXELOS allows organizations to work as an Affiliate with multiple ATOs. This means, for example, you can license ITIL Practitioner from ATO1, and ITIL Foundation from ATO2. 
I am working for an organization (i.e. L&D department), and not a training company - can I work the courseware from ITpreneurs?
  • In short - Yes absolutely. ITpreneurs is an Accredited Training Organization (ATO) with AXELOS, which means that we can work with any organization in the market for ITIL 4. 
  • We can offer you courseware, exams, and instructors in a pay-per-use model. Courseware is also available in an ‘all you can eat’ subscription format. 
  • You need a Leapest business buyer account to purchase this product. If your company does not yet have an account, you can create one here.