ITIL 4 Certification Scheme
We have high-quality courseware for all ITIL 4 modules.

Why Write ITIL 4 Courseware Yourself When We Already Did All The Hard Work For You?
With our Master Trainer, Marcel Foederer, as a member of the AXELOS Lead Architect Team, we helped to develop ITIL 4 and know ITIL 4 inside out. With a proven track record dating back to 2002 ITpreneurs provides countless corporations and training organizations (both as Affiliate and ATO) ITIL courseware.
The current version is written by a great number of expert contributors from around the globe, ITpreneurs engages with the ITSM community at large to develop its courseware.







Excellent content. Greatly appreciate the support from all of the ITpreneurs team. Really looking forward to using this outstanding material - thanks once again!
Peter Quinlan, University Professor & ITSM Trainer

The content from ITpreneurs allows students to walk away with a much greater understanding and experience of how ITIL practices can drive greater efficiencies in their organization.
Mike Vikdal, President of Auslyn Group

I do really love the way their ITIL 4 courseware is structured, covering not only the theoretical aspects of ITIL but also clear real-life examples.
Gabriel Espinosa, Service Desk Manager at City National Bank
Engage with a company that knows how to develop learning solutions. You will have access and you can contribute to best in class content as one of Axelos’ lead architects for ITIL 4 is an ITpreneurs Master Trainer and, of course, the lead architect for ITpreneurs courseware.

Become An Author
Participate in our development program: We reserved a seat for you at the table and are inviting you to join us in building our ITIL 4 Courseware Suite. Join us, so you can influence the product design and final outcome.

Become A Partner
ITpreneurs provides ebooks for digital learners, printed books for in the classroom. We can facilitate trainers for you,or deliver exams at the end of your class. For Affiliates or ATOs, our ITIL solutions are more than complete.
High-Quality White Label ITIL 4 Courseware For A Fraction Of The Costs
We Do All The Heavy Lifting For You.
With our Master Trainer, Marcel Foederer, as a member of the AXELOS Lead Architect Team, we helped to develop ITIL 4 and know ITIL 4 inside out. With a proven track record dating back to 2002, we provide countless corporations and training organizations (both as Affiliate and ATO) their ITIL courseware.
Professional Courseware
Your customers expect professional courseware. We provide you exactly that - accredited courseware with a proven track record, with your name on it!
Lower costs
Write down the number you will spend in building courseware, and you will find that we offer a much more cost-effective option.
More Options
Not every learner is the same. There is also no one-size fits all courseware. For this reason we offer you 4 versions of courseware.
A Complete Solution
We can provide ebooks for digital learners, printed books for in the classroom, we can facilitate trainers for you, and deliver exams at the end of your class.
Attractive licensing options
Pay Per Use Pricing Model
- ITpreneurs offers a simple and intuitive pay per use pricing model for all its products.
- This means you only buy for what you consume from us.
- The price is transparent and visible through Leapest (Leapest.com) and Leapest ensures a smooth and flexible order and delivery of courseware.
- You can order ebooks, print licenses or printed courseware.
- For printing and shipping a surcharge applies.
Subscription Pricing Model
- ITpreneurs offers an intuitive subscription based pricing model for ITIL 4. In this pricing model you pay an annual subscription fee, and for 12 months, you have unlimited access to our professional ITIL 4 Foundation courseware.
- For printed courseware you will pay only the printing and shipping costs as a surcharge.
4 Versions To Choose From
The Choice Is Yours, Benefit From A Wide Range Of Options.
Select
Quality Courseware that will prepare learners optimally for taking and passing their ITIL 4 Foundation exam.
Pro
Quality Courseware supplemented with additional reference materials and tools that learners can use in their workplace.
Premium
Premium Quality Courseware – highly interactive content, case study driven training program with a full range of extra options.
Special
A unique ITIL 4 edition that includes a special memorabilia – demonstrating that the learners were among the first in the world to be ITIL 4 Certified.
Pro
ITpreneurs ITIL 4 Pro courseware helps learners to pass their exam and helps them to understand what ITIL 4 means in the context of the real world of the learner.
A comprehensive case study is integrated in the course, building a real world connect, and presenting challenges to the learner they will also face every day.
The Pro-version further includes additional learning tools to enhance the experience of the learner. This includes pre-course reading materials, a pre-assessment, and a quick reference card.
What is included
Student Coursebook
The Coursebook is the core learning materials provided to learners. This includes the visuals presented by the instructor, supported with additional reading materials, examples, reference materials, sample exams, the syllabus, and more.
Engaging case study
Apply ITIL 4 in a real-world environment. An interactive case study is embedded in the course and brings ITIL to life for learners by providing context and example.
Quick Reference Cards
The Quick Reference Card is a printable PDF that provides a snapshot of ITIL 4. It presents the key concepts, key terminology, an overview of the most important models and diagrams presented in ITIL 4. The Quick Reference Card is a guide that IT professionals put on their desk, or keep in their bag refer to on a daily basis.
Instructor Package
This includes all relevant items an instructor needs for the delivery of an ITIL 4 course in the classroom or virtual classroom. It includes a student Coursebook, and presentation materials as Google Slides that can be offered offline as well as online. A complementary PDF version of the training materials are included as well.
Instructor delivery notes are included for every section, as well as model answers. ITpreneurs offers recorded or live train the trainer sessions to help instructors prepare for their delivery.
Pre-course reading and pre- assessment
A Quick guide that helps the learner prepare for joining the classroom ensuring the learner will get the most out of the program.
Post-course reading
Opportunities for the learners to go through the scenarios and identify the elements of the ITIL 4 guidance, considering their own experience in the organization.
ITpreneurs ITIL 4 Premium is our most comprehensive learning solution available in the market. This version includes rich learning tools and creates an optimal situation for learners to take advantages of ITIL 4.
Additional to the content provided in the Pro version, this course comes with a full range of additional content, including end-of-day quizzes, checklists, a poster, infographics, and a complete quick reference book.
Trainers receive editable slides for the non-core content areas of the course, allowing instructors to tailor the course for a specific course delivery.
What is included
Student Coursebook
The Coursebook is the core learning materials provided to learners. This includes the visuals presented by the instructor, supported with additional reading materials, examples, reference materials, sample exams, the syllabus, and more.
The coursebook is branded with your logo and available as an ebook, print license, or printable book.
Editable slides
This provides editable (PPT) materials for the non-core ITIL elements. This allows those delivering training programs to tailor the delivery to the needs of learners.
Engaging case study
Apply ITIL 4 in a real-world environment. An interactive case study is embedded in the course and brings ITIL to life for learners by providing context and example.
Free pdf eBook
A complementary student coursebook (pdf ebook) for all learners who receive printed courseware.
Quick Reference Cards
The Quick Reference Card is a printable PDF that provides a snapshot of ITIL 4. It presents the key concepts, key terminology, an overview of the most important models and diagrams presented in ITIL 4. The Quick Reference Card is a guide that IT professionals put on their desk, or keep in their bag refer to on a daily basis.
Instructor Package
This includes all relevant items an instructor needs for the delivery of an ITIL 4 course in the classroom or virtual classroom. It includes a student Coursebook, and presentation materials as Google Slides that can be offered offline as well as online. A complementary PDF version of the training materials are included as well.
Instructor delivery notes are included for every section, as well as model answers. ITpreneurs offers recorded or live train the trainer sessions to help instructors prepare for their delivery.
Pre-course reading and pre- assessment
A Quick guide that helps the learner prepare for joining the classroom ensuring the learner will get the most out of the program.
Post-course reading
Opportunities for the learners to go through the scenarios and identify the elements of the ITIL 4 guidance, considering their own experience in the organization.
Quick Reference Book
The Quick Reference Book provides a summary of ITIL in an easy to use and read format. After the completion of a course learners typically don’t use the coursebook anymore, and put it away in a closet. The Quick Reference Book is something they keep using. For example to look up a definition, a diagram, or want to have a quick overview of the ITIL Practices. This is an ideal ITIL pocket guide.
Select
The core ITIL 4 context is captured well by involving seasoned ITIL experts, including ITpreneurs’ Marcel Foederer, one of the Axelos ITIL 4 Lead Architects.
ITpreneurs Learning designers structured this course for optimal exam results - aligning the courseware with the syllabus, and ensuring the exam objectives are properly covered.
What is included
Student Coursebook
The Coursebook is the core learning materials provided to learners. This includes the visuals presented by the instructor, supported with additional reading materials, examples, reference materials, sample exams, the syllabus, and more.
Instructor Package
This includes all relevant items an instructor needs for the delivery of an ITIL 4 course in the classroom or virtual classroom. It includes a student Coursebook, and presentation materials as Google Slides that can be offered offline as well as online. A complementary PDF version of the training materials are included as well.
Instructor delivery notes are included for every section, as well as model answers. ITpreneurs offers recorded or live train the trainer sessions to help instructors prepare for their delivery.
ITIL 4 Courseware Components

Student Coursebook



Instructor
Guide

Pre-reading Guide



Post-reading
Guide

Case Study


Quick Reference Cards
ITIL 4 Trails

ITIL 4 Trails provide a fun way to learn about ITIL 4. Learners follow a guided path and learn about ITIL 4 through a series of short learning interventions. Every module comprises of short 2-4-minute videos, interactive tutorials, exciting quizzes, exercises and downloadable podcasts. Participants can learn at their own pace, in their own time, engaging with the media format that best fits their learning behavior.
MarsLander® II Simulation Integration
We offer an integrated version of the MarsLander® II simulation by Gamingworks, which uses a modern hands-on approach that allows participants to learn faster and immediately apply newly gained ITIL 4 insights.


ITIL 4 Tips & News

“The Devil Lies in the Detail” and Therefore We Need to Go There!
ITIL tells you what to do when addressing Incident Management. ITIL does not tell or show “how” to do it. In more than 95% of cases where we personally got involved with helping a client to solve a vexing problem/incident using Problem-solving for ITIL, we found that the reason why they could not solve the incident themselves was that they […]

Less Data Actually Means More Data
Less data actually means more data! One of the most obvious mistakes we sometimes make is to expect to do a thorough analysis of incident data to come to a conclusion. In doing a thorough analysis everything is suspect and all support areas are asked to check their systems. This “brainstorming” approach would capture certain relevant data but also irrelevant […]
ITIL 4 Delivery Method Matrix
