Posts by Robert den Broeder

Read Part 1 Power of Consequences Unwanted behavior can very well be explained and, once understood, brought under control. The key is that behavior always has behavioral consequences. People learn from consequences. Behavior that results in positive consequences for the performer (the person showing the behavior) is likely to be repeated. To put it technically—behavior…

Just about every professional IT service organization has adopted a best practice or a framework with the intention of structuring processes and professionalizing their way of working. The most popular choices are service management that uses ITIL® and project management that uses Agile and SCRUM. Usually, adopting and implementing them is a lengthy and costly…