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Prepare yourself with confidence for the official exam.
Access Anywhere
Lifetime access to courses and materials.
Exam Delivery
Online
Exam Format
Closed Book
Exam Proctoring
Web proctored
Exam Duration
75 minutes (15 minutes additional for non-native English Speakers)
Exam Pass Grade
65% of 25 simple multiple choice questions
Course Details
Module 1: Course Introduction
- Let’s Get to Know Each Other
- Overview
- Course Learning Objectives
- Course Agenda
- Case Study
- Activities
Module 2: Cloud Service Management Fundamentals
- History of Cloud Computing
- Basics of Cloud Service Management
- Service Perspectives
- Relationship with ITSM
- Cloud Service and Support Models
Module 3: Cloud Service Management Roles
- Cloud Management Roles
- Service Management Roles
- Organizational Roles
Module 4: Cloud Service Strategy
- Cloud Strategy Fundamentals
- Key Drivers for Adoption
- Risk Management Overview
Module 5: Cloud Service Design, Deployment, and Migration
- Basics of Cloud Service Design
- Dealing with Legacy Systems, Services, and Applications
- Benchmarking of Cloud Services
- Cloud Service Capacity Planning
- Cloud Service Deployment and Migration
- Cloud Marketplace
Module 6: Cloud Service Management
- Cloud Service Management Perspective
- Cloud Service Level Management and Service Assurance
- DevOps in a Hybrid IT and Cloud Computing Environment
- Managing Cloud Service Configurations
- Change Management for Cloud Computing Environments
- Reacting to Demand for Cloud Services
Module 7: Cloud Service Economics
- Pricing Models for Cloud Services
- Procurement of Cloud-Based Services
- Cloud Service Charging
- Cloud Cost Models
Module 8: Cloud Service Governance
- Basic Governance Definitions
- Cloud Governance Framework
- Cloud Governance Considerations
Module 9: Showing the Value of Cloud Services
- Understanding the Value of Cloud Services
- Linking the Value of Cloud Services to Strategy
- Measuring the Value of Cloud Services
Module 10: Popular Service Management Frameworks
- Best-Practice Frameworks
- ISO Standards
- Governance Frameworks
- Cloud Standards
Exam Preparation Guide
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Prerequisites
There are no formal requirements for the completion of the certification. It is recommended, however, to possess a basic understanding of Cloud concepts and vocabulary as well as hold a CCC Cloud Technology Associate certification. Learners further benefit from a strong background in IT service management.
Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.
Certificate: Professional Cloud Service Manager
Duration: 16 hours
Domain: Emerging Technologies
Delivery Method:
- Self-Study e-book
- Exam Voucher
Accreditation: Cloud Credential Council






ITpreneurs made it easy to navigate the information available to obtain my certification. The instructions that followed upon purchasing the materials made for a stress-free process to register for my examination.
Erin Campbell
Deloitte Canada
