In my previous blog post, I wrote about the rise of test automation in organizations and how ISTQB® (International Software Testing Qualification Board) can meet the growing demand for software testers. In today’s blog, I would like to elaborate a bit more on this software training portfolio. In particular, I’d like to explain how you,…

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By now you probably already know our very popular HDI trainer, Simone Jo Moore. In her earlier blog post, she gave us some tips on how to get the most out of training abroad. Naturally social (you can check out her twitter activity), she is passionate about training and actively engages with the international ITSM…

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For most people, calling technical support is somewhere near dental work on a list of fun things to do. Believe it or not, calling tech support for a computer problem doesn’t have to ruin your day. Working with technical support is all about communication as a smooth two-way interaction. The entire reason for your call…

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