Posts by Joey van Kuilenburg
Knowledge Byte: Use High-Velocity IT to Bridge the Gap Between Professional Disciplines
The service value chain is useful for describing the kind of activities that a service provider executes at a high level of abstraction. The visual rearrangement of the interrelated value chain activities helps explain and discuss the different kinds of situations. The concept of ‘continuous’ is quite popular in high-velocity IT environments. The DevOps community…
Read MoreKnowledge Byte: The Three Models of Digital Transformation and IT Transformation
IT transformation is about how information systems and IT services are developed, run, and supported. It can include the decentralization of the IT function and its integration in digital lines of business, as shown in the following figure. The term ‘IT transformation’ refers to a major change where business and IT act as separate organizational…
Read MoreGlumin Networks Collaborates with ITpreneurs to Develop IT Best Practices Training in Mexico
Keeping up with the evolving demands of a large market such as Mexico is not easy. Glumin Networks found in ITpreneurs the best partner to provide the flexibility and reliability needed. Glumin Networks was founded in 2006, with the vision of incorporating entrepreneurial programs in Mexican school curricula. The intention was to do so all…
Read More6 Tips to Write Learning Objectives for Corporate Elearning
Lifelong learning (LLL) plays an important role in the modern corporate environment. As industry trends change, employees are tasked with adapting to changing tides and expectations of both internal and external stakeholders. As such, introducing a structured corporate eLearning environment to your business model can not only enhance employee experience but also elevate overall company…
Read MoreKnowledge Byte: What is High-Velocity IT?
Some digital organizations are more digital, and some are less. Likewise, some organizations have higher operating velocity than others. An organization having a higher velocity does not mean it will always be having a positive impact on the business. The velocity at which an organization should operate depends on its nature. Some organizations might require…
Read MoreKnowledge Byte: How to Progress Iteratively With Feedback
The principle “Progress Iteratively With Feedback” focuses on avoiding everything in a go and gathering timely feedback. To achieve this, breaking down the work into smaller, manageable components is essential to iteratively accomplish the initiative. To accomplish the initiatives, do not even try to do everything in a go rather work in iterations. Always break…
Read MoreKnowledge Byte: What and How Services Should Be Provided – Value Outcomes, Costs, and Risks
An organization in the role of the service provider should evaluate what their services should do and how their services should be provided to meet the needs of consumers. How exactly should we define a “service”, you may wonder. “A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve…
Read MoreKnowledge Byte: Value and Value Co-Creation
The purpose of an organization is to create value for stakeholders. Different persons, groups, or entities in an organization always operate in an integrated and coordinated way to facilitate value creation and fulfill a common set of objectives. The term ‘value’ is an important concept in service management, and it is a key focus of…
Read MoreKnowledge Byte: The Basics of Organizational Change Management (OCM)
Organizational Change Management (OCM) is a framework within a company to manage the effects of new business processes, changes in organizational structure, or cultural changes. To put it simply, OCM is addressing the people side of the management of change. The human side of change is concerned with OCM. It is a structured approach that…
Read MoreITIL® 4 – Your Questions Answered
ITIL in general ITIL, a professionally recognized certification scheme, supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs. ITIL provides comprehensive, practical and proven guidance for establishing…
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