Knowledge Byte: Exploring the PESTLE Model

Blog Post • Best Practice Insights •

Service providers do not work in isolation. Therefore, external factors can influence the way they work. The PESTLE model helps analyze these factors.

  • Political factors are about how the government can impact an organization and the way they work.
  • Economic factors impact the way an organization does business and profitability.
  • Social factors impact customers’ needs due to changes in the social environment.
  • Technological factors impact the development, distribution, manufacturing, and logistics due to changes in digital or mobile technology, automation, and research and development.
  • Legal factors focus on how organizations are allowed to operate within territories.
  • Environmental factors are becoming important these days due to the rise of Corporate Sustainability Responsibility (CSR) and ecological aspects.

About the author

Marcel Foederer
Master Trainer at ITpreneurs and ITIL 4 Lead Architect

As an IT Service Management trainer, consultant and line manager with over 25 years of experience in IT, Marcel has performed strategic and tactical assignments in a wide variety of areas. For the ITIL 4 update, Marcel has been part of the ITIL 4 Lead Architect Team and Review Team at AXELOS. Through his association with AXELOS, Marcel comprehends the background, the architecture, and the underlying reasons of the ITIL 4 update.

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