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Designing ITIL Practitioner Courseware – An Artistic Journey!
First and foremost, being a lead author of a certified course of any kind is primarily about being a...
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How to Create the Perfect Match in Your ITSM Portfolio
Do You Have a Match? When I ask this question of an ATO, I am looking to see if...
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Forget-Me-Not Tips from the Traveling ITSM Trainer
A Happy New Year to all trainers out there. Being my first blog of the year, let’s start with...