HDI Customer Service Representative eLearning Course Elearning
64 Students
This skills-building and certification course introduces the skills and techniques required to provide outstanding customer service and support.
| Certificate | HDI Customer Service Representative (HDI-CSR) | |
| Duration | 5-6 hours | |
| Accreditor | HDI | |
| Delivery format | Self-Study e-book, Mock Exam, Exam Preparation Guide |
$395.00
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Exam Delivery
Online
Exam Format
Closed Book
Exam Proctoring
Web Proctoring
Exam Duration
60 minutes (15 minutes additional for non-native English Speakers)
Exam Pass Grade
80% of 65 simple multiple choice questions
Course Details
- Your Role in the Support Center
- Communication Skills
- Problem-solving and Troubleshooting Skills
- Maximizing Effectiveness
Frontline customer service representatives interact with your customers every day. Do they have the skills to create first-rate customer experiences? This skills-building and certification course introduces the skills and techniques required to provide outstanding customer service and support.
Important Note: Due to ITpreneurs IP restrictions, we cannot offer these courses to participants from Brazil, Australia, Japan, Sweden, Norway, Finland, Poland, Canada, USA. If you have inadvertently purchased one of the HDI courses, access/enrollment will have to be denied and a refund for the payment will be issued within 48 hours. Thank you for your cooperation and understanding.
Frontline customer service representatives interact with your customers every day. Do they have the skills to create first-rate customer experiences? This skills-building and certification course introduces the skills and techniques required to provide outstanding customer service and support.
HDI Customer Service Representative (HDI-CSR) training focuses on call handling best practices, communication and listening techniques, documentation, problem-solving, and troubleshooting skills, conflict negotiation, and responses to difficult customer behaviors.
- Support professionals from customer service centers, call centers, and support centers who want to refine their communication skills and learn best practices that can help improve customer experiences.
- Individuals who are preparing for the HDI Customer Service Representative Certification exam.
- How to assess customer business needs and exceed customer expectations.
- Critical thinking skills to resolve incidents quickly and consistently.
- Active listening skills and effective communication strategies.
- How to identify and defuse challenging customer behavior.
- An awareness of the core processes and best practices used in service and support.
- Self-Study e-book
- Mock Exam
- Exam Preparation Guide
HDI® is a registered trademark of HDI, a part of UBM LLC, Methodologies and Intellectual Property owned by HDI, a part of UBM LLC, which is used by permission of and under licensing agreement with HDI, a part of UBM LLC. All rights reserved.
Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.
Certificate: HDI Customer Service Representative (HDI-CSR)
Duration: 5-6 hours
Domain: Information Management
Delivery Method:
- Self-Study e-book
- Mock Exam
- Exam Preparation Guide
Accreditation: HDI
Delivery: Online
Format: Closed Book
Proctoring: Web Proctoring
Duration: 60 minutes (15 minutes additional for non-native English Speakers)
Number of questions: 65 simple multiple choice
Pass grade: 80%
Once you feel comfortable with the content of the course, our service desk will book the HDI (official HDI Customer Service Representative eLearning Course exam provider) exam or assessment for you.
ITpreneurs made it easy to navigate the information available to obtain my certification. The instructions that followed upon purchasing the materials made for a stress-free process to register for my examination.
Erin Campbell
Deloitte Canada
