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60 minutes (15 minutes additional for non-native English Speakers)
Exam Pass Grade
80% of 65 simple multiple choice questions
- Your Role in the Support Center
- Communication Skills
- Problem-solving and Troubleshooting Skills
- Maximizing Effectiveness
HDI® is a registered trademark of HDI, a part of UBM LLC, Methodologies and Intellectual Property owned by HDI, a part of UBM LLC, which is used by permission of and under licensing agreement with HDI, a part of UBM LLC. All rights reserved.
Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.
Certificate: HDI Customer Service Representative (HDI-CSR)
Duration: 5-6 hours
Domain: Information Management
- Self-Study e-book
- Mock Exam
- Exam Preparation Guide
ITpreneurs made it easy to navigate the information available to obtain my certification. The instructions that followed upon purchasing the materials made for a stress-free process to register for my examination.