HDI Customer Service Representative eLearning Course Elearning

64 Students

This skills-building and certification course introduces the skills and techniques required to provide outstanding customer service and support.

Certificate HDI Customer Service Representative (HDI-CSR)
Duration 5-6 hours
Accreditor HDI
Delivery format Self-Study e-book, Mock Exam, Exam Preparation Guide


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Exam Delivery


Exam Format

Closed Book

Exam Proctoring

Web Proctoring

Exam Duration

60 minutes (15 minutes additional for non-native English Speakers)

Exam Pass Grade

80% of 65 simple multiple choice questions

Course Details

  • Your Role in the Support Center
  • Communication Skills
  • Problem-solving and Troubleshooting Skills
  • Maximizing Effectiveness

HDI® is a registered trademark of HDI, a part of UBM LLC, Methodologies and Intellectual Property owned by HDI, a part of UBM LLC, which is used by permission of and under licensing agreement with HDI, a part of UBM LLC. All rights reserved.

Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.

Certificate: HDI Customer Service Representative (HDI-CSR)

Duration: 5-6 hours

Domain: Information Management

Delivery Method:

  • Self-Study e-book
  • Mock Exam
  • Exam Preparation Guide

Accreditation: HDI

ITpreneurs made it easy to navigate the information available to obtain my certification. The instructions that followed upon purchasing the materials made for a stress-free process to register for my examination.

Erin Campbell

Deloitte Canada

About the Course Author

Marcel Foederer
Master Trainer at ITpreneurs and ITIL 4 Lead Architect

As an IT Service Management trainer, consultant and line manager with over 25 years of experience in IT, Marcel has performed strategic and tactical assignments in a wide variety of areas. For the ITIL 4 update, Marcel has been part of the ITIL 4 Lead Architect Team and Review Team at AXELOS. Through his association with AXELOS, Marcel comprehends the background, the architecture, and the underlying reasons of the ITIL 4 update.

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