This ‘Ask Me Anything’ webinar seeks to support training organizations as the number of delegates making the transition to online learning keeps on growing. There’s no script, no slides, but a full 30 minutes session answering all virtual delivery-related questions.
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About the host
As an IT Service Management trainer, consultant and line manager with over twenty-five years of experience in IT, I have performed strategic and tactical assignments in a wide variety of areas. My experience includes project and program management, product management, requirements analysis and training delivery related to the IT Service Management international best practice, in both the private and public sectors on a global scale. Recently participated as a Lead Architect team member and author in the development of ITIL 4 Foundation and an author for the ITIL 4 Strategist module Direct, Plan and Improve.
Working with top global, regional, and local entities of (IT) Best Practice training organizations, corporations, and consultancies in order to assist in the adoption, implementation, and delivery of certified training programs.
The first point of contact for business and sales of accredited courseware and additional services of various IT Best Practice Frameworks; ITIL, DASA DevOps, CCC Digital Transformation, Agile SCRUM, LeanIT, TOGAF, ArchiMate, IoT, Blockchain, PRINCE2, RESILIA, COBIT, SDN, IT4IT, ISTQB, and more.
Paulo has helped public and private organizations of various sectors in B2B and B2C settings with digital marketing, market research, copywriting, marketing strategy, social media management, video/audio editing, and graphic design in the UK, Portugal, Norway, and the Netherlands.
Experienced and highly effective Manager with a demonstrated history of working in the online platforms and food & beverage industry. Skilled in Negotiation, Sales, International Business, Communication, and International Relations. Strong professional with a Bachelor of Business Administration (BBA) focused on International Business.